[Hiring] Senior Software Engineer, AI Platform @Kinetic

Role Description

As a Senior Software Engineer on our AI Platform team, you'll build and enhance the platform every Kinetic AI agent runs on. We are building agents across the insurance lifecycle, from broker submissions to underwriting to claims. You'll own the orchestration layer, tools, evaluation infrastructure, and guardrails behind every agent. With that platform in place, we can release an agent safely, measure whether it improved a real business result, and quickly undo a change that doesn't work.

This is a hands-on, senior individual contributor role. You'll write production code every day, set technical direction for agent infrastructure, and partner with our product and platform development teams as they build on this AI platform. You'll report to our Tech Lead - Data & AI.

What you'll do

• Build and operate Kinetic's agent orchestration layer: model routing, tools, memory, permissions, and guardrails, kept portable across frameworks and model providers.
• Manage agents like code, with prompts, tools, and model versions shipped through CI/CD, tracked for cost and latency, and easy to roll back.
• Build MCP servers and other tools that give agents secure access to Salesforce, Athena, and claims data, with PHI and PII redaction and full audit logs.
• Build the evaluation harness and rollout gates that test every change against golden datasets before it reaches production.
• Build human-in-the-loop checkpoints for critical decisions that always need a person.
• Replatform or retire the one-off AI scripts and workflows already in use.
• Set standards, review agent designs and code, and mentor engineers building agents across Kinetic.
• Evaluate when to use or not use AI, and when to buy vs. build new systems and components.

Qualifications

• Bachelor's degree in Computer Science or a related field, and 6+ years of software engineering experience.
• 2+ years building LLM-powered systems in production, not just demos.
• Strong Python on serverless (AWS preferred), plus infrastructure as code and CI/CD.
• Hands-on experience building multi-agent systems with CrewAI or other agent frameworks such as LangGraph, OpenAI Agents SDK, Google ADK, or AWS Bedrock AgentCore, including tool calling, structured outputs, RAG, and MCP.
• Built evaluation and observability for LLM systems, such as golden datasets, automated graders, and tracing.
• Clear communicator who can explain probabilistic systems to business partners.

Requirements

• Experience at an insurtech, MGA, or carrier, or in another regulated industry such as healthcare or financial services, ideally with workers' compensation, underwriting, or claims workflows.
• Shipped systems that handle sensitive data under HIPAA, SOC 2, or similar requirements.
• Experience with Salesforce, data lakes such as Athena, and multi-model cost optimization.
• Experience with OpenTelemetry or similar tracing for LLM systems.
• Experience in startups or high-growth environments, building from scratch.

Benefits

• Fully distributed, remote team across all continental US time zones
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account

Note

Candidates must reside within the US with existing authorization to work in the United States. This role requires domestic travel for company offsites and team alignment. Verification of government-issued identity and employment eligibility will be conducted in person prior to employment.

Security Notice: Kinetic is committed to a secure hiring process. All offers of employment are contingent upon successful completion of a comprehensive identity and background verification process. We will never ask for financial information or payment during the application process.