[Hiring] Senior Software Engineer @Genesys

Role Description

We're looking for a Senior Software Engineer to build the next generation of AI agent capabilities at Genesys. You'll work on the protocols and infrastructure that let autonomous agents communicate, coordinate, and execute real work.

• Design and build agent-to-agent (A2A) communication systems that let multiple autonomous agents collaborate on shared tasks
• Build and maintain MCP servers and clients to connect agents to tools, data sources, and external systems
• Architect agentic workflows that chain reasoning, tool use, and decision-making into reliable, production-grade automations
• Own the full lifecycle of agent features: design, implementation, evaluation, deployment, and monitoring
• Partner with product and the broader engineering team to translate real customer experience and workflow automation needs into agent architectures
• Improve reliability, latency, and cost of agent systems running in production at scale
• Contribute to internal frameworks and tooling that make it faster to build and test new agents
• Stay current with the fast-moving agent ecosystem and bring in new techniques and standards as they mature

Qualifications

• 5-6 years of professional software engineering experience, with a track record of shipping production systems
• Hands-on experience building with LLMs and agent frameworks
• Practical experience with MCP (Model Context Protocol) and/or A2A, or strong familiarity with the underlying concepts and a fast ability to ramp up
• Strong systems design skills: reasoning about state, concurrency, failure modes, and observability in distributed, non-deterministic systems
• Proficiency in TypeScript/Node or Java
• Experience with API design, integrations, and tool-calling patterns
• Comfort operating with ambiguity in a space where best practices are still being written
• Excellent communication skills, especially explaining complex agent behavior to non-technical stakeholders

Requirements

• Experience with vector databases, RAG pipelines, or evaluation frameworks for LLM outputs
• Contributions to open-source agent or protocol projects
• Background in contact center, CX platforms, or enterprise integration
• Experience with prompt engineering and context management at scale

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Build future-ready skills through mentorship, learning programs, leadership development and education support
• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys