[Hiring] Senior Software Developer @TextNow, Inc.

Role Description

We're looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow's adoption of AI technologies.

• Build AI-Powered Solutions
  • Design, develop, and deploy AI-enabled applications, services, and automations.
  • Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks.
  • Evaluate emerging AI technologies and rapidly prototype new concepts.
  • Transform proofs-of-concept into scalable production systems.
• Lead Technical Delivery
  • Drive architecture and implementation decisions for AI initiatives.
  • Define patterns and standards for AI application development.
  • Balance experimentation speed with security, governance, and operational excellence.
  • Ensure solutions are reliable, observable, maintainable, and cost-effective.
• Enable the Organization
  • Partner with business stakeholders to identify high-value AI opportunities.
  • Translate business problems into technical solutions.
  • Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations.
  • Help teams adopt AI capabilities and best practices.
• Build Internal AI Capabilities
  • Develop reusable AI services, frameworks, and components.
  • Create integrations with enterprise platforms and business systems.
  • Design automation workflows that reduce manual effort and increase operational efficiency.
  • Contribute to AI governance, evaluation frameworks, and responsible AI practices.
• Mentor and Influence
  • Coach engineers and technical stakeholders on AI development approaches.
  • Share knowledge, best practices, and lessons learned.
  • Drive technical discussions and influence the direction of TextNow's AI strategy.

Qualifications

• 5+ years of software development experience.
• Experience designing and delivering production-grade software systems.
• Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar).
• Experience with cloud platforms and modern deployment practices.

Requirements

• Hands-on experience building applications with Large Language Models.
• Experience training custom models.
• Understanding of prompt engineering, evaluation methodologies, and AI system design.
• Experience with workflow automation and orchestration platforms.
• Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks.
• Comfortable operating in ambiguous environments with evolving requirements.
• Strong communication skills with technical and non-technical audiences.
• Demonstrated ability to lead projects from concept through deployment.
• Ability to identify opportunities independently and drive execution.

Benefits

• Free phone service.
• Strong work life blend.
• Employee stock options.
• Unlimited vacation.
• 12 paid holidays per year.
• Competitive pay.
• Health, dental, and vision benefits.
• Short-term & long-term disability.
• $750 annual wellness benefit or healthcare spending account.
• RRSP matching (Canada).
• Parental leave for eligible employees.
• Learning & Development opportunities.
• Team events, company-wide off-sites, and more.