[Hiring] Senior ServiceNow Solution Architect @Pragma Technologies

Role Description

We are looking for an experienced ServiceNow Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India.

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region.
• Work independently and collaboratively with onshore consultants in Germany and Switzerland.
• Responsible for both architectural decisions and hands-on development.
• Focus on ITOM, CMDB, and CSDM 5.0 alignment.

Qualifications

• Certified System Administrator (CSA) – mandatory
• Certified Application Developer (CAD) – mandatory
• CIS-ITSM – mandatory
• CIS-Discovery – mandatory
• CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise
• Additional certifications (CIS-Service Mapping, ITIL) are a strong plus

Requirements

• Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development
• Hands-on experience with Discovery (patterns, schedules, MID Server, credentials), Service Mapping, Event Management, and Operational Intelligence ITOM
• Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
• Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
• Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases NowAssist / AI
• Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors Integration
• CMDB Health configuration, ATF (Automated Testing Framework), and instance performance best practices Performance & Health
• English: Fluent (written and spoken) - required for daily client and team communication
• Hindi: Fluent - required for internal team collaboration

Benefits

• Fully remote position based in India with flexible working hours
• Sponsored trip to Switzerland for an in-person workation with the core team - fully covered
• Long-term engagement with a stable, growing company in the DACH region
• Exposure to high-quality enterprise projects across Switzerland and Germany
• Access to ServiceNow learning resources and certification support
• Collaborative team culture
• Fair compensation aligned with your expertise and contribution