[Hiring] Senior ServiceNow Solution Architect @Pragma Technologies
Senior ServiceNow Solution Architect @Pragma Technologies
Software Development
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Senior ServiceNow Solution Architect @Pragma Technologies

2d ago - Pragma Technologies is hiring a remote Senior ServiceNow Solution Architect. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

We are looking for an experienced ServiceNow Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India.

  • Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region.
  • Work independently and collaboratively with our onshore consultants in Germany and Switzerland.
  • Responsible for both architectural decisions and hands-on development.
  • Focus on ITOM, CMDB, and CSDM 5.0 alignment.

Qualifications

  • Certified System Administrator (CSA) – mandatory
  • Certified Application Developer (CAD) – mandatory
  • CIS-ITSM – mandatory
  • CIS-Discovery – mandatory
  • CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise
  • Additional certifications (CIS-Service Mapping, ITIL) are a strong plus

Requirements

  • Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development
  • Hands-on experience with Discovery (patterns, schedules, MID Server, credentials), Service Mapping, Event Management, and Operational Intelligence ITOM
  • Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
  • Strong familiarity with CSDM 5.0 framework β€” Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
  • Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent β€” AI-powered workflows and case deflection use cases
  • Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors
  • CMDB Health configuration, ATF (Automated Testing Framework), and instance performance best practices
  • English: Fluent (written and spoken) - required for daily client and team communication
  • Hindi: Fluent - required for internal team collaboration

Benefits

  • Fully remote position based in India with flexible working hours
  • Sponsored trip to Switzerland for an in-person workation with the core team - fully covered
  • Long-term engagement with a stable, growing company in the DACH region
  • Exposure to high-quality enterprise projects across Switzerland and Germany
  • Access to ServiceNow learning resources and certification support
  • Collaborative team culture
  • Fair compensation aligned with your expertise and contribution
Before You Apply
️
remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior ServiceNow Solution Architect @Pragma Technologies
Software Development
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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