[Hiring] Senior Manager, Application Technical Services @RTX

Role Description

This position provides enterprise-wide leadership for the strategy, transformation, and delivery of technology capabilities that enable RTX to operate, innovate, and scale globally. The Senior Manager will lead across key Application Technical Services (ATS) domains, including:

• Platform services
• Application security
• Enterprise integration
• Business Process Automation
• Quality assurance
• Application development and engineering

Working at the intersection of business strategy and technology execution, this leader will:

• Shape technology direction and investment roadmaps
• Implement modern engineering practices and scalable solutions
• Drive modernization and reduce complexity
• Strengthen security and resilience
• Accelerate business value
• Build organizational capabilities to support RTX’s current and future technology needs

What You Will Do:

• Lead the Puerto Rico Nearshore Center for ATS, ensuring delivery of high-quality technology services aligned to defined SLAs, KPIs, and the ATS service catalog.
• Build, hire, train, coach, mentor, and retain a strong pipeline of technical talent across various domains.
• Establish a consistent and disciplined service delivery model that aligns with ATS standards.
• Ensure operational excellence across the nearshore center, including resource planning and continuous improvement.
• Foster strong collaboration with ATS service owners, product teams, business stakeholders, and global delivery hubs.
• Drive implementation of modern engineering practices, DevSecOps, and automation.
• Monitor and manage service delivery performance, proactively addressing risks and operational bottlenecks.
• Create an inclusive, high-performing culture focused on learning and technical excellence.
• Ensure compliance with RTX policies and regulatory requirements.
• Manage budgets, vendor engagements, and center-level operational reporting.

Qualifications

• Typically requires a bachelor’s degree in computer science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent experience.
• A minimum of 10 years of relevant experience or an Advanced Degree and a minimum of 7 years of experience.
• Experience of leading technology delivery teams or service centers, preferably in near-shore or offshore delivery models.
• Experience hiring, developing, coaching, and retaining technical talent in relevant fields.
• Experience working with enterprise-level application services and SLA/KPI-based operations.
• 7+ years of experience in operational performance and maintaining consistent service quality.
• Experience working with engineering practices including DevSecOps and CI/CD.

Requirements

• Strong problem-solving skills with the ability to drive continuous improvements.
• Excellent communication, stakeholder partnership, and team leadership skills.
• Demonstrated ability to build positive team culture and organizational stability.
• Prior leadership experience managing nearshore technology centers.
• Experience operating in a large, complex, regulated enterprise environment.
• Familiarity with ATS organizations and technical domains supported by ATS.
• Experience implementing engineering automation and cloud-native development.
• Ability to use modern collaboration and service management tools.
• Experience developing center-level strategies for workforce scaling and talent retention.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.

Company Description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. Together, we push the boundaries of known science and find new ways to connect and protect our world.