[Hiring] Senior Full Stack Software Developer @LivePerson

Role Description

LivePerson Voice is a state-of-the-art, born-in-the-cloud SaaS offering. Our Cloud platform is a multi-tenanted solution hosted on GCP using a modern technology stack. Most of our cloud software is deployed as microservices written in Node.JS on top of a NoSQL DB stack (MongoDB, Firebase, ElasticSearch). Our telephony connector layer is a mixture of ASP/.Net and Java code.

The customer facing app is written in TypeScript using the modern Angular framework. It is deployed in several different contexts including as a Chrome extension, Electron desktop applications for both Windows and Mac, and embedded in a number of CRMs (including Salesforce) in an iFrame.

You will be working directly with the customer facing application. As a Software Developer you will build components of the LivePerson Voice product with a focus on stability and innovation. You will be adding new features, creating new APIs, and working to delight our customers.

Qualifications

• 5+ years experience writing code with TypeScript, Javascript, Node.js or equivalent frameworks.
• Experience building applications using MongoDB.
• Experience with data aggregation models for multiple data sources.
• Experience building Enterprise class Multi-tenant SaaS application platform.
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
• Experience with frameworks like Jest, Mocha, or Nock.
• Experience instrumenting code for gathering production performance metrics.
• Experience with Agile development methodology.
• Preference to candidates with experience integrating telephony, CRM, or CTI applications.
• Preference to candidates with MEAN stack experience.
• Ability to work independently with minimal supervision.
• Strong communication skills with the ability and willingness to interact with customers directly.
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Requirements

• Architect, Design and implement business software and underlying APIs.
• Work with Product Management to create delightful user experiences.
• Create platform-independent code that can be run on multi-browser, multi-OS environments.
• Play a critical role in all architecture, coding, testing, and deployment decisions.
• Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
• Provide technical documentation for the solutions that you implement.
• Collaborate with peers on specifications, code reviews, and testing.
• Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
• Meet KPIs for engineering team and be responsible for them on a weekly basis.
• Communicating with customers and partners to be able to provide business value and engineering value to the problems at hand.
• Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives.

Benefits

• 🏥 Health & Wellbeing:
  • Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
  • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
  • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
• 💰 Financial Security & Growth:
  • 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution).
  • HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis.
  • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
  • Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
  • Development: Access to internal professional development resources.
• 👨‍👩‍👧‍👦 Time Away & Family Support:
  • Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
  • Paid Public Holidays.
  • Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
• 💻 Workplace Flexibility:
  • Remote-First Model: This role is fully remote, offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.