[Hiring] Senior Forward Deployed Engineer @Sinch

Role Description

Sinch provides API-based messaging, voice, and email capabilities that customers integrate into applications, workflows, data platforms, contact centers, and AI systems. We are hiring a Forward Deployed Engineer to make those integrations work in the real world. You will:

• Embed with customer engineering and operations teams.
• Use modern AI development tools to build production software rapidly.
• Integrate it into existing technology stacks.
• Lead complex technical deployments to measurable outcomes.
• Work closely with named Voice, Messaging, and Email subject-matter experts.
• Become self-sufficient in routine delivery across the supported Sinch CPaaS scope.

Engagements favor supported, generally available Sinch APIs and repeatable implementation patterns. The goal is to accelerate the customer into production and leave its engineering team able to operate and extend the implementation.

What You Will Own

• Help qualify the engagement by evaluating technical readiness, feasibility, customer ownership, likely adoption, product gaps, and repeatability.
• Lead technical delivery end to end, including discovery, mapping workflows and dependencies, defining measurable success and sign-off criteria, creating the delivery plan, and owning execution from prototype through production stabilization and handoff.
• Design the solution by translating business workflows into architectures that combine Sinch messaging, voice, or email APIs with customer applications.
• Build with AI and remain accountable using coding agents and AI-enabled development tools.
• Integrate into the customer stack by writing production-grade services, webhook handlers, and operational tooling.
• Engineer for production, focusing on capacity, scalability, availability, resilience, and safe failure modes.
• Prove quality through various testing methods.
• Make the system observable by instrumenting structured logs, metrics, and alerts.
• Navigate security and compliance with customer teams.
• Drive adoption and handoff by training customer engineers and documenting architecture.
• Use named SMEs deliberately during ramp-up and early engagements.
• Turn field evidence into product improvement by providing feedback to Product and Engineering.

Technical Surface

• Production software delivery, enterprise integration, and operations.
• AI-assisted software delivery with coding agents and AI-enabled development environments.
• Enterprise integration including REST APIs, webhooks, and data mapping.
• Production engineering practices such as automated testing and CI/CD.
• Experience with Voice, Messaging, and Email APIs.
• Deployment platforms including AWS, Azure, GCP, and Kubernetes.

Qualifications

• Typically 7+ years of professional experience across software engineering, enterprise integration, solution delivery, or technical consulting.
• A record of personally architecting, building, deploying, operating, and supporting API-driven production systems.
• Strong production software skills in at least one relevant stack such as TypeScript/Node.js, Python, Java, or C#/.NET.
• Demonstrated ability to use coding agents or other AI development tools.
• Experience integrating new software into existing enterprise technology stacks.
• Strong command of testing, scalability, and observability.
• Experience deploying services on at least one major cloud platform.
• Meaningful exposure to at least one communications domain.
• Ability to learn adjacent CPaaS products rapidly.
• Clear written and verbal communication skills.
• Delivery judgment under ambiguity.
• Willingness to travel approximately 10-15%.

Preferred

• Hands-on production experience with a CPaaS provider or comparable communications API platform.
• Depth in one or more of programmable Voice, SMS, RCS, WhatsApp, Email, or related communications technologies.
• Experience with AI-native companies or real-time AI integrations.
• Deep Voice and SIP troubleshooting expertise.
• Experience connecting communications APIs with CRMs or contact centers.
• Experience creating reusable implementation assets or influencing product roadmaps.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.