[Hiring] Senior Engineer, Enterprise Application Development @11 11 Systems

Role Description

The Senior Engineer, Enterprise Application Development is responsible for designing, developing, and supporting scalable solutions within 11:11 Systems’ ServiceNow environment. This role combines hands-on ServiceNow development with solution architecture responsibilities across custom applications, integrations, workflow automation, Service Bridge / Service Exchange, and business-critical capabilities across CSM, FSM, ITSM, CMDB, ITOM, and PPM/SPM.

Reporting to the Manager, Enterprise Applications, this role partners directly with business units, platform owners, and technical teams to understand operational needs, evaluate current processes, and recommend ServiceNow-aligned solutions. The ideal candidate can translate business requirements into secure, maintainable technical designs while guiding stakeholders toward ServiceNow best practices and scalable platform architecture.

Responsibilities:

• Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions.
• Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies.
• Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability.
• Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans.
• Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign.
• Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic.
• Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting.
• Support ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational needs.
• Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations.
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns.
• Partner with business stakeholders, platform owners, and technical teams to gather requirements and translate them into secure, maintainable technical solutions.
• Troubleshoot production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior.
• Support ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades.
• Contribute to coding standards, documentation, code reviews, reusable development patterns, and continuous improvement of the ServiceNow platform.
• Mentor junior developers and collaborate with Agile teams to deliver platform enhancements and backlog priorities.
• Collaborate supportively with colleagues while operating in a manner consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and manage company data in accordance with company policies, work procedures, data handling requirements, and privacy practices.
• Complete required compliance training, policy acknowledgements, and other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 4 years of hands-on ServiceNow application development experience.
• Ability to operate as both a hands-on ServiceNow developer and solution architect.
• Experience leading business discovery sessions, documenting requirements, and recommending ServiceNow-based solutions aligned to platform best practices.
• Strong understanding of ServiceNow process design, platform architecture, configuration standards, and when to use out-of-the-box functionality versus custom development.
• Ability to communicate technical recommendations clearly to business stakeholders, leadership, developers, and support teams.
• Strong experience with ServiceNow scripting, configuration, automation, integrations, and custom application development.
• Experience with Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, ACLs, forms, tables, notifications, and Workspace configuration.
• Hands-on knowledge of Service Bridge / Service Exchange, including remote task definitions, process events, work notes, comments, and synchronization troubleshooting.
• Experience building custom ServiceNow applications using scoped apps, custom tables, roles, access controls, flows, and application lifecycle practices.
• Experience integrating ServiceNow with external systems using REST, SOAP, JSON, XML, OAuth, scripted APIs, and enterprise integration patterns.
• Experience with ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, PPM, or SPM preferred.
• Working knowledge of JavaScript, HTML, CSS/SCSS, SQL, and modern web technologies.
• Certified ServiceNow Administrator preferred; additional ServiceNow certifications are a plus.
• Proactive, adaptable, and committed to delivering secure, scalable, and maintainable solutions.
• Must be legally eligible to work in the assigned country without visa sponsorship.

Benefits

• Comprehensive healthcare plan options
• Retirement plan with company match
• Life, other supplemental insurances
• Paid time off and company holidays
• New Parent Leave
• Wellness programs