[Hiring] Senior Director, Platform Engineering @Vituity

Role Description

Manage staff engineers owning hiring, performance, growth, retention, leave cover, and the day to day technical direction of their work.

• Hold the technical bar across the applications the staff engineers support, and arbitrate architecture disagreements between senior technical staff.
• Manage the offshore relationship through the Offshore Engineering Manager, which covers the AVPL India delivery team, its vendor relationship, and vendor performance & quality.
• Lead a blended onshore and offshore organization as a single engineering capability.
• Design and develop the platform engineer team.
• Manage platform engineers owning hiring, performance, growth, retention, leave cover, and the day to day technical direction of their work.
• Determine which platforms survive and what is retired; consolidate overlapping internal tools to one or two platforms; absorb VIA work.
• Build and establish the shared tools, standards, controls, governance, shared capabilities, security model and observability that other teams build on without needing engineering’s direct involvement.
• Manage team ownership of production AI systems: oversee the team design and delivery of the retrieval pipelines, model orchestration, evaluation harnesses and data infrastructure that carry live patient, claims and operational data; enforce evaluation and monitoring as a required part of the definition of done, including accuracy, hallucination and safety testing, drift detection, human in the loop review, and clinically meaningful quality metrics.
• Oversee model sourcing: build versus buy across foundation models, hosted interfaces, open weight models anything trained in house, with a clear eye view of cost, latency, privacy and vendor risk.
• Judge against throughput and quality change from agentic workflows, and support team development of the platform underneath them: orchestration, context management, permissions, observability.
• Manage team development in and of agent-augmented development lifecycle as a platform capability: agentic coding, automated test generation, code review, migration, refactoring, documentation and incident triage, with the provenance, review gates, security scanning and the intellectual property and compliance controls a healthcare environment requires.
• Instill team accountability for correctness, safety and security within the engineering organization; it is never delegated to AI/Models.
• Ensure products are developed correctly in a regulated environment, including HIPAA, protected health information handling, auditability, access controls and applicable clinical and payer requirements.
• Implement governance as guardrails within the system, with policy as code, permissions and audit built into the platform and observability enabled by default.
• Partner with Revenue Cycle, Information Security, IT Architecture and Application Operations.
• Represent Engineering to Clinical and Executive Leadership.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, or related discipline required.
• 10+ years in software engineering, including 5+ years leading engineering leaders, with responsibility for organization level delivery and technical strategy required.
• Experience as a direct line manager of senior and staff level engineers required.
• Experience building a platform or internal developer capability and growing it on evidence rather than on demand required.
• Experience consolidating overlapping internal tools required.
• Direct experience applying AI agentic harnesses/frameworks within the software development process, with a defensible view on scaling that responsibly required.
• Current ongoing expertise in modern AI engineering, including large language models and agentic systems, retrieval, evaluation and observability, and the supporting data infrastructure required.
• Experience running a blended onshore and offshore organization, including a vendor relationship at scale required.
• Experience delivering software in a regulated or high trust domain required.
• Master’s degree in Computer Engineering, Computer Science, Business Administration, or related discipline preferred.
• Healthcare, revenue cycle management, or clinical systems background strongly preferred, adjacent regulated industries considered preferred.
• Knowledge of healthcare data standards and interoperability: FHIR, HL7, X12, and electronic data interchange, claims and clinical data preferred.
• Experience implementing governance as guardrails rather than review boards preferred.
• Experience defining and implementing platform scope preferred.
• Working knowledge of HIPAA, protected health information handling, auditability, access controls, and applicable clinical and payer requirements.
• Hands-on technical depth in Engineering, Architecture, Security background vs. Business expertise only.
• Technical leadership and architectural judgement at organizational scale.
• Ability to build and defend team size, team shape, and platform investment.
• Ability to manage vendors and offshore delivery.
• Ability to decline scope that belongs elsewhere.
• Skilled at leadership, conflict resolution, and team building.
• Ability to effectively lead and constructively communicate to all levels of the organization.
• Ability to influence senior leaders and Executives in matters of significance.
• Demonstrated cross functional team leadership and development.
• Ability to work in a fast-paced environment with increasing support demands and complexity.
• Ability to anticipate the needs of a changing landscape.
• Strong analytical and critical thinking skills.
• Excellent written and oral communication, and presentation skills.
• Well-developed relationship management capabilities.
• Ability to articulate, drive, and ensure process standardization and adoption of best practices.
• Excellent oral and written communication skills to effectively interact with internal and external customers and department staff.
• Consumer- and results-oriented.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.