[Hiring] Senior Developer - Enterprise Application Oracle S 4B @BrightClaim

Role Description

Support the architecture, implementation, and daily operations of our observability and ITSM platforms. This role is ideal for someone passionate about reliability, automation, and modern cloud-native operations who wants to grow into a full Site Reliability Engineer (SRE). You’ll work closely with senior engineers to deploy, monitor, and continuously improve systems that keep our applications running smoothly and securely.

Core Responsibilities

• Observability Stack Operations
  • Assist with the deployment and maintenance of our Grafana-based observability suite, including:
    • Grafana – dashboards, alerts, and visualization
    • Loki – centralized log management
    • Tempo – distributed tracing
    • Pyroscope – performance profiling
    • Mimir – metrics collection
    • Alloy / Beyla / Faro – agents and instrumentation
    • AlertManager – alert routing
  • Help configure dashboards, maintain alerting rules, and support troubleshooting of metrics and logs.
  • Contribute to automation of monitoring tasks using ArgoCD, Helm, and Terraform under senior guidance.
• SRE Operations & Reliability
  • Participate in on-call rotations as experience grows.
  • Help define and track SLIs/SLOs/SLAs and key performance indicators.
  • Contribute to writing and updating runbooks, incident response guides, and post-incident reports.
  • Support service health reviews and continuous improvement efforts.
• ITSM Platform Support
  • Assist in maintaining and improving our Jira Service Management (JSM) environment, including:
    • Configuring queues, automation rules, and SLAs.
    • Managing incident, request, and change workflows.
    • Supporting integrations with StatusPage for public updates.
• Security, Compliance, and Reliability
  • Follow best practices for system access, credentials, and configuration management.
  • Learn how observability supports compliance standards such as SOC 2, HIPAA, and HiTrust.
  • Collaborate with security and compliance teams on audits and monitoring enhancements.
• Collaboration and Growth
  • Work alongside senior SRE and Platform Engineering team members on real-world projects.
  • Participate in peer learning, reviews, and training sessions.
  • Continuously expand knowledge of cloud infrastructure, Kubernetes, observability tooling, and automation.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications: Oracle Fusion Middleware (FMW) 11g Forms Developer - Oracle

Requirements

• Technical Skills
  • 1–2 years of experience in DevOps, SRE, or Cloud Engineering (or equivalent internship/project experience).
  • Basic understanding of monitoring, logging, and tracing concepts.
  • Familiarity with one or more of: Grafana, Prometheus, Loki, or similar tools.
  • Exposure to Kubernetes, Docker, Terraform, or Helm preferred.
  • Experience with Git and CI/CD pipelines (e.g., GitHub Actions, Jenkins).
• Process & Communication
  • Interest in incident management and ITSM practices (ITIL awareness a plus).
  • Clear written and verbal communication; able to document findings and share learnings.
  • Proactive learner with curiosity about automation, reliability, and cloud-native systems.

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.