[Hiring] Senior Developer @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• Interface with business customers, gathering and understanding requirements.
• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
• Build, improve, and provide ongoing optimization of high-quality models.
• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
• Continuous improvement in reporting, analysis, and overall process.
• Visualize, present, and demonstrate findings as required.
• Perform knowledge transfer to customer and internal teams.
• Communicate within the global community respecting cultural, language, and time zone variations.
• Demonstrate flexibility to adjust working hours to match customer and team interactions.

Qualifications

• Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering).
• 5+ years of relevant experience in Data Science or Data Engineering.
• 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development.
• Hands-on application development experience in AWS/Azure/GCP; experience in Snowflake, Tableau, or ELK is good to have.
• Good working knowledge of any programming language like Java, NodeJS, Python.
• Application development background using any contact center product suites such as Genesys, Avaya, Cisco, etc. is an added advantage.
• Expertise with data modeling, data warehousing, and ETL/ELT development.
• Proficiency with REST API, JSON, AWS.
• Experience in working and delivering projects independently.
• Ability to multi-task and context switch between projects and tasks.
• Curiosity, passion, and drive for data queries, analysis, quality, and models.
• Excellent communication, initiative, and coordination skills with great attention to detail.
• Ability to explain and discuss complex topics with both experts and business leaders.

Requirements

• Hands-on experience with JavaScript, Node.JS, or Python.
• Hands-on experience with AWS Application development (Lambda, ECS Fargate, EKS, Docker, SQS, etc.).

Benefits

• Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide.
• A flexible-first culture with flexible ways of working designed to help people do their best work.
• Growth in the AI era through mentorship, learning programs, leadership development, and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries, with 94% of employees proud to tell others they work at Genesys.