[Hiring] Senior Cloud Services Engineer @Walker & Dunlop

Role Description

The Senior Cloud Services Engineer, II, will play a key role in designing, implementing, and supporting the cloud infrastructure that powers Walker & Dunlop’s technology platform. This position will help ensure the reliability, scalability, and security of our cloud environments while enabling engineering teams to build and deliver innovative, data-driven solutions.

Working closely with Engineering, Security, and Infrastructure teams, the Senior Cloud Services Engineer, II, will help modernize and automate our cloud operations, implement infrastructure best practices, and support highly available systems that serve both internal users and external products. This role will directly impact the productivity of WDTech teams and the performance of the platforms that support collaboration, communication, monitoring, and data governance across the organization.

Primary Responsibilities

• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure supporting enterprise collaboration, monitoring, and security platforms including Microsoft Azure, Amazon Web Services, Microsoft Office 365, Microsoft Purview, Box, and Cisco Email Security (Ironport).
• Manage and optimize enterprise cloud services and SaaS platforms to ensure reliability, performance, and availability for internal users and business applications.
• Independently evaluate complex infrastructure challenges, recommend technical solutions, and implement improvements to cloud services, system performance, and operational efficiency.
• Automate the provisioning, configuration, and management of cloud resources as required.
• Utilize monitoring and observability solutions using tools such as SolarWinds Observability Self-Hosted to ensure proactive detection of system performance issues and service disruptions.
• Support enterprise data governance and compliance initiatives through the implementation and management of tools such as Microsoft Purview.
• Lead the investigation and resolution of complex technical incidents, conduct root cause analysis, and implement operational improvements to enhance system reliability and operational maturity.
• Partner with Information Security to ensure infrastructure platforms and SaaS services adhere to security policies, regulatory requirements, and enterprise governance standards.
• Utilize ServiceNow, Jira, and Confluence to manage work tracking, operational documentation, and knowledge sharing across engineering and infrastructure teams.
• Contribute to the development and enforcement of infrastructure standards, cloud architecture guidelines, and operational best practices across the organization.
• Provide mentorship and technical guidance to junior engineers and team members.
• Develop and maintain infrastructure architecture documentation, operational procedures, and system configurations, ensuring accuracy, consistency, and alignment with established standards.
• Be part of an on-call rotation for 24/7 support of the infrastructure.
• Perform other duties as assigned.

Qualifications

• 8+ years of progressively responsible experience in IT infrastructure, systems administration, cloud services, or related technical disciplines.
• Bachelor’s degree in computer science or related field, or equivalent practical experience.
• Experience in real-estate domain a plus.

Requirements

• Strong understanding of Azure, AWS, and related cloud technologies.
• Ability to maintain documentation for infrastructure architecture, operational procedures, and system configurations.
• Strong understanding of cloud infrastructure architecture, networking, identity management, and enterprise SaaS integrations.
• Knowledge of data governance, compliance, and information lifecycle management practices within cloud environments.
• Knowledgeable in disaster recovery and business continuity principles.
• Understanding of information security certifications and audits.
• Excellent verbal and written communication skills.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

Benefits

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners.
• Comprehensive benefit options that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
• Up to 83% subsidized medical payroll deductions.
• Competitive dental and vision benefits.
• 401(k) + match.
• Pre-tax transit and commuting benefits.
• A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance.
• Paid maternity and parental leave, as well as other family paid leave programs.
• Company-paid life, short and long-term disability insurance.
• Health Savings Account and Healthcare and Dependent Care Flexible Spending.
• Career development opportunities.
• Empowerment and encouragement to give back – volunteer hours and donation matching.