[Hiring] SENIOR ATLASSIAN PLATFORM ENGINEER/SME @VSolvit

Role Description

VSolvit requires comprehensive administrative, architectural, and engineering support for its Atlassian ecosystem, which functions as the core operational engine for the The Navy Continuous Training Environment (NCTE) Work Management Infrastructure. Currently hosted in an NCTE-managed Amazon Web Services (AWS) environment, this infrastructure must be modernized and maintained to the highest standards.

As with any position, additional expectations exist, including:

• Adhering to normal working hours
• Meeting deadlines
• Following company policies as outlined by the Employee Handbook
• Communicating regularly with assigned supervisor(s)
• Staying focused on assigned tasks
• Completing other tasks as assigned

Responsibilities

• Discovery and Requirements Gathering:
  • Identify and document reporting, permissions, and access requirements across Jira, JSM, and Confluence
  • Define issue types, issue hierarchies, and Confluence space structures
  • Map workflow requirements, including escalation paths, approvals, and transition states for the entire portfolio
• Service Portal Enhancement:
  • Optimize and enhance the NCTE's JSM Help Center and its associated project portals
  • Redesign the portal's look, feel, and layout for better usability
  • Refine user access controls and core portal functions
  • Simplify the process for users to navigate the environment, submit support tickets, track requests, and access Confluence self-service resources
• Design Configuration and Plugin Management:
  • Design the Atlassian tools implementation (Jira, JSM, Confluence) according to industry best practices
  • Configure projects, spaces, and workflows to meet documented requirements
  • Evaluate, implement, and maintain third-party plugins/add-ons
  • Document all system configurations and architectural decisions
• Advanced Integrations and Enhancements:
  • Architect, build, and maintain robust data connections between the Atlassian portfolio and external business intelligence systems, specifically PowerBI
  • Design and implement Generative AI (GenAI) integrations and features
  • Assist in and create custom integrations for other required enterprise tools, specifically Elastic/Elasticsearch
  • Continuously identify and implement performance, UI, and capability enhancements
• Other:
  • Provide technical guidance and SME support
  • Plan and execute Atlassian IL5 Cloud migration
  • Coordinate testing, solutions, training, and sustainment with team and stakeholders

Qualifications

• U.S. Citizenship Required
• High School Diploma or equivalent
• Security+ or equivalent certification
• Ability to get and maintain a secret clearance
• 4+ years experience as a system administrator of Atlassian products
• Advanced knowledge of Windows (Server and Workstation) and AWS systems administration
• Experience with PowerBI integration
• Proficient with AI use
• Proficient with Script Runner
• Proficient with Groovy Script
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Good interpersonal skills to interface with internal and external customers and vendors
• Ability to work independently and in a team-oriented, collaborative environment
• Ability to accept oversight and instruction from mentors and team lead
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• College level degree
• 8+ years experience as System Administrator of Atlassian products
• Experience working with the military and/or government
• Proficient with PowerBI

Benefits

• Customizable benefits program
• Medical, dental, and vision insurance
• Life insurance
• Long and short-term disability and other insurance products
• Health Savings Account
• Flexible Spending Account
• 401(k) Retirement Plan options
• Tuition Reimbursement
• Assorted voluntary benefits

Company Description

Join the VSolvit team! Founded in 2006, VSolvit (pronounced "We.Solve.it") is a technology enabled solutions provider that specializes in AI/ML, cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award-winning CA MBE, WBE, and CMMI Level 3 certified company.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.