[Hiring] Senior Analyst Technical Ops (SAP ABAP & Hana) @Empower

Role Description

The purpose of this job is to analyze, design, build/test and deploy developments/applications/solutions using SAP ABAP and various other SAP technologies, ensuring high performance, code quality, resiliency, and customer satisfaction.

• Works closely with Configuration / Functional analysts on small to large complexity programs to transform business system designs into bug-free application software.
• Assists on the business blueprinting documents for SAP ABAP to provide technical input on system options and solutions.
• Maps requirements to the proper technical solution.
• Works with business teams to build prototypes to validate system requirements.
• Ownership for system design, solution approach, implementation of solution and affirmation on quality of deliverables.
• Analyzes, designs, codes, tests, implements, maintains, and supports application software in SAP ABAP.
• Plans and executes unit tests to ensure the application code covers the requirements before being sent for quality testing.
• Creates program code adhering to departmental development, testing and documentation standards.
• Follows departmental and team standards as they apply to source code control and transport management.
• Displays an understanding of advanced debugging techniques when investigating issues with programs.
• Participates in peer reviews of other developments.
• Analyzes and delivers effort estimations across Discovery, Design, Execution and Go-live phases of developments.
• Collaborates and coordinates closely with various other teams and value streams when necessary.
• Performs technical triage on system applications and incidents to diagnose root cause of issues and identify and/or implement resolutions within the Service Level Agreements (SLAs) or any other agreed upon timeframes.
• Creates or changes WRICEF (workflows, reports, interfaces, conversions, enhancements, forms) objects using SAP ABAP.
• Implements enhancement spots, user exits, function exits, Badis etc. using enhancement framework in SAP ABAP.
• Creates or changes ABAP programs using logical database (LDB) if the need arises.
• Develops function modules, RFC enabled function modules, APIs, module pool programs, calling BAPIs in custom programs.
• Develops programs using Object Oriented (OOP) concept in SAP ABAP.
• Creates LSMW or BDC program for migrating data in SAP system.
• Creates interface program (inbound & outbound) using IDOC, flat files.
• Troubleshoots and resolves production issues by debugging and following an agreed upon plan of action before making changes in existing programs and implementing solutions into the production landscape.
• Develops programs and applications using SAP Fiori, SAPUI5, ODATA services.
• Collaborates with process owners, users, Business Analysts, and IT staff to coordinate business simulation testing.
• Resolves the defects that are raised during the testing with the help of the functional as well as business team.
• Creates/changing various transactions, error handling and adding restriction via customization.
• Monitors interfaces with legacy systems.
• Performance tuning of existing transactions and reports.
• Debugging and performance tuning of the development and error handling.
• Assists with upgrades, new releases and monitors performance of the technical objects.
• Works closely with counterparts in Bangalore and the US to ensure fluid communication of issues, processes, and status.
• Be part of a rotating on-call schedule with other colleagues to handle production errors and other incident tickets.
• Other duties as assigned.

Qualifications

• Bachelor’s degree (or foreign degree equivalent) in Computer Science, Computer Engineering, or closely related field.
• Eight (8) years of experience in the job offered or a related position.
• Six (6) years of experience with WRICEF (workflows, reports, interfaces, conversions, enhancements, forms) objects.
• Five (5) years of experience with SAP Interfaces including EDI, API, XML IDOC.
• Experience with ABAP COCKPIT (ATC) Tool; SAP Workflow Configuration, Design, Development, Troubleshooting; SAP S/4HANA, SAP FIORI, SAP FIORI Development, SAPUI5 AND O-DATA Services; Eclipse SAP ADT, Solution Manager, ChaRM.
• Experience with FI, CD and ICM SAP modules is a plus.
• Experience with AWS and/or Cloud Development is a plus.
• Experience with Microsoft products including Outlook, Teams, Excel, Sharepoint, etc.
• Experience with browsers such as Edge and Chrome.
• Experience using Jira and Service Now.

Requirements

• Ability to analyze trends in system issues and recommend solutions / mitigations.
• Communicate in a friendly and professional manner with customers and colleagues.
• Remain calm in stressful situations, quickly and efficiently troubleshoot system-critical program failures.
• Write user-friendly explanations of technical functionality.
• Delivers internal and external customer service excellence.
• Exhibits listening, patience, empathy, authenticity, pro-activity, and perseverance.
• Upholds commitment to delivering optimal solutions, in a timely manner.
• Maintains a positive approach despite challenges, constraints, and/or customer emotions.
• Builds collaborative and cooperative relationships; effectively manages conflict.
• Finds common ground and builds trust with co-workers, managers, partners, and customers.
• Operates with integrity and communicates respectfully.
• Shows interest in and supports the success of others.
• Addresses conflict openly and respectfully.
• Is open to, acknowledges, manages emotions, and adjusts to changing events and priorities.
• Displays a positive approach in the face of ambiguity, change, or lack of resources.
• Willingly adapts to take on different responsibilities, learn new technology, and follow new processes.
• Takes initiative to operate independently.
• Lends knowledge and expertise to troubleshoot complex issues in cooperation with colleagues.

Benefits

• Flexible work environment.
• Fluid career paths.
• Encouragement and celebration of internal mobility.
• Focus on purpose, well-being, and work-life balance.
• Welcoming and inclusive environment.
• Opportunities for volunteering for causes that matter most to associates.