[Hiring] Senior Agentic Engineer @Ciklum

Role Description

As a Senior Agentic Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. We are seeking a Senior Agentic Engineer (AI & Automation) to lead the design and implementation of scalable, automated, and AI-driven technical solutions across our operational ecosystem. This is a hands-on builder role, designed for an OpsTech professional who thrives on creating efficient, reliable business systems using a combination of low-code platforms, custom development, and advanced AI integration.

The ideal candidate excels at translating high-level business and operational requirements into robust technical solutions, owning delivery from initial design through implementation and iteration. You will manage your work through structured sprint cycles, balancing operational stability with continuous improvement, and proactively identifying opportunities to replace manual processes with intelligent, self-service, and AI-powered workflows.

Responsibilities

• Own the end-to-end technical health, stability, and scalability of operational systems and internal tools
• Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation
• Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency
• Own the resolution of complex technical issues, from investigation through root cause and permanent fix
• Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation
• Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams
• Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making
• Identify manual, repetitive processes and transform them into scalable, AI-driven workflows
• Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions
• Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring

Qualifications

• AI & Prompt Engineering: Experience leveraging cutting-edge AI tools and LLMs to accelerate development, automate complex tasks, and enhance solution quality. Must demonstrate an ability to craft sophisticated prompts and integrate AI outputs into functional workflows.
• API Integration: Experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems.
• Great Communication skills
• Great scripting experience
• Azure Platform: Hands-on experience building and managing solutions within the Azure ecosystem, specifically:
  • Function Apps (Serverless compute)
  • Automation Accounts (Process automation and configuration)
  • Logic Apps (Workflow orchestration)
  • Azure DevOps (Boards, Repos, and Pipelines)
• Agile & Operations: Experience working within a formal ticketing system (ZenDesk, SF)
• Business Translation: Ability to take high-level business requirements and architect the technical "how-to" from scratch
• Problem Solving: Excellent analytical skills and troubleshooting complex environment issues independently
• Ability to work independently and manage multiple tasks
• Microsoft Power Platform: Experience with Power Apps or Power Automate.

Requirements

• Data & Scripting: Advantage for candidates with strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL).
• Coding: Advantage Experience with Python coding is a significant plus.
• Familiarity with additional languages.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations