[Hiring] Salesforce Technical Architect @i-Link Solutions

Role Description

We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for:

• Defining Salesforce architecture
• Developing enterprise-grade solutions
• Designing integrations between Salesforce and Genesys Cloud CX
• Working closely with business and technical stakeholders

The ideal candidate will have extensive experience with:

• Salesforce architecture
• Apex
• Lightning Web Components (LWC)
• Enterprise integrations
• DevOps
• Service Cloud
• Modern contact-center technologies
• Designing scalable and secure CRM platforms

Qualifications

• 10+ years of professional experience working with the Salesforce platform
• Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity
• Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage
• Strong background implementing and architecting Salesforce Service Cloud solutions
• Experience designing and delivering large-scale, enterprise CRM platforms
• Strong understanding of Salesforce security, data architecture, integrations, and performance optimization
• Excellent communication, presentation, stakeholder engagement, and technical leadership skills
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
• Experience working with enterprise application modernization and contact-center transformation initiatives
• Previous experience with Genesys is highly desirable

Requirements

• Salesforce Solution Architecture
• Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements
• Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud
• Establish architectural standards, technical governance, and Salesforce development best practices
• Lead architecture workshops, design reviews, and technical governance sessions
• Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation
• Conduct application architecture, code, security, and integration reviews
• Identify opportunities to modernize existing Salesforce implementations and enterprise applications
• Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture standards

Pre-Screening Questions

• Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities.
• Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys?
• Q3: Have you designed and developed reusable, enterprise-scale Salesforce frameworks using Lightning Web Components (LWC) and asynchronous Apex technologies such as Batch Apex and Queueable Apex?
• Q4: Have you integrated Genesys IVR workflows with Salesforce Service Cloud to support capabilities such as Screen Pop, Automatic Call Distribution (ACD), customer identification, and interaction-history logging?

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.