[Hiring] Salesforce Senior Developer @CI&T

Role Description

We are seeking a skilled Salesforce Developer to join our innovative team. As a Salesforce Developer, you will play a crucial role in designing and implementing solutions on the Salesforce platform, with a focus on Service Cloud and AI-driven automation. Your expertise will be vital in delivering efficient, intelligent solutions that enhance our client's experience. You will work closely with US-based clients and internal stakeholders to translate complex business needs into modern technical solutions.

• AI Implementation: Develop and configure AI-powered features within Service Cloud, including Einstein Bots, Next Best Action, and Generative AI tools to automate service workflows.
• Smart Customization: Develop custom solutions using Apex, LWC, and Visualforce, ensuring they are optimized for AI compatibility and data readiness.
• AI-Assisted Development: Utilize AI productivity tools (e.g., GitHub Copilot, Cursor, or Salesforce Einstein for Developers) to accelerate the SDLC, from writing unit tests to refactoring code.
• Client Advisory: Work closely with US-based clients to provide expert guidance on Service Cloud best practices and the strategic adoption of Salesforce AI features.
• System Integration: Ensure seamless integration between Service Cloud, external data sources, and AI models to provide a unified "Customer 360" view.
• Continuous Learning: Stay up-to-date with Salesforce releases, specifically focusing on Agentforce and the Data Cloud ecosystem.

Qualifications

• 3 to 5 years of experience with Salesforce Development.
• AI Literacy: Proven experience or strong proficiency in using AI tools for development or implementing Salesforce Einstein features.
• Proficiency in advanced English, both written and spoken, for effective global communication.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Familiarity with data migration, integration tools, and object-oriented programming.

Requirements

• Salesforce Service Cloud & AI Expertise: Deep understanding of Service Cloud features combined with the ability to implement Einstein for Service and generative AI functionalities.
• Salesforce Development: Proficient in Apex, LWC, and Visualforce, with a focus on writing "AI-ready" code (clean, modular, and well-documented).
• Prompt Engineering: Ability to craft and refine prompts for LLM integrations within the Salesforce ecosystem to ensure accurate and relevant automated outputs.
• Client-Facing Communication: Excellent skills to gather requirements and explain the ROI of AI-driven features to non-technical US-based stakeholders.
• Problem-Solving: Strong analytical skills to troubleshoot complex integrations and optimize AI model performance within Salesforce.

Benefits

• Salesforce Certifications: (e.g., Service Cloud Consultant, AI Associate, or Platform Developer I).
• Experience with Salesforce Data Cloud or Vector Databases.
• Knowledge of other Salesforce clouds (Sales Cloud, Experience Cloud).