[Hiring] Salesforce Senior Configurator @CrossCountry Consulting

Role Description

We are seeking a Senior Salesforce Configurator with 6+ years of relevant experience to join our dynamic team. This role is designed for a highly skilled configurator who can serve as a key technical leader on projects. As a Senior Configurator, you will act as a subject matter expert and mentor, guiding the project team and client through the full project lifecycle, from discovery to deployment.

• Understand business goals and support discovery sessions.
• Collaborate closely with the Business Analyst or Product Owner to refine and prioritize user stories and features, providing technical insights to ensure they are achievable.
• Analyze complex, holistic business processes and break them down into smaller, manageable, and actionable requirements.
• Serve as the primary subject matter expert for declarative capabilities, including advanced Flow and other platform functionalities.
• Champion solutions that are scalable, maintainable, and reduce technical debt, showcasing an architectural mindset.
• Lead the configuration effort, setting up the team for success by championing best practices and naming conventions.
• Collaborate with the development team to define the interaction between declarative configurations and custom code.
• Mentor and guide junior configurators, resolving blockers and serving as a technical escalation point.
• Actively prepare for and lead client discussions, offering strategic technical recommendations with a focus on business value.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Experience in a consulting or professional services environment is preferred.

Requirements

• 5+ years of experience in Salesforce.com.
• 5+ years of systems consulting experience.
• Strong understanding of key business processes such as Sales, Service, and Experience Clouds.
• Expert Salesforce configurator.
• Ability to work within a team environment, supported by strong communication skills.
• Well-organized, results-driven, and eager to solve difficult problems.
• Excellent organizational, verbal, presentation/facilitation, and written communication skills.
• Willingness to travel for team events as needed.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.

Benefits

• Comprehensive healthcare options, including medical, dental, and vision coverage.
• Flexible spending accounts.
• 401(k) with company matching.
• Generous parental and maternity leave policies.
• Technology stipends.
• Wellness reimbursement programs.