[Hiring] Salesforce Developer @Docplanner

Role Description

We’re scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you’ll design and build scalable Salesforce solutions that power our Customer Support/Success mainly and Customer Experience ecosystem. You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with Product, Business Analysts, Architects, Admins, and QA to deliver reliable, high-quality releases.

What you’ll do

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe).
• Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation.
• Build and customize Experience Cloud sites to support customer and partner self-service experiences.
• Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels.
• Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems.
• Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future), and CDC-driven solutions.
• Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
• Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.
• Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient.
• Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.
• Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements.
• Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies.
• Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring.
• Document technical decisions and APIs while maintaining Jira tickets.
• Customize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards.
• Configure and maintain automations including Flows, approval processes, assignment rules, escalation rules, Omni-Channel routing, and email automations.
• Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access.
• Optimize existing implementations to reduce technical debt and improve platform health, scalability, and efficiency.
• Promote Salesforce development best practices.
• Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability, and performance.

What success looks like

• Features meet acceptance criteria and non-functional requirements while passing UAT on the first attempt.
• Deliver scalable customer service solutions across Service Cloud, Experience Cloud, Digital Engagement, and AI channels.
• Improve customer self-service adoption through Experience Cloud and AI-powered support.
• Build reliable conversational experiences that reduce agent workload while maintaining excellent customer experience.
• Zero governor-limit regressions and excellent runtime performance on high-volume data.
• Healthy pull request metrics with small, well-reviewed changes and consistently green CI pipelines.
• Reduced defect rates and improved delivery cycle times across projects.

Qualifications

• 2–5+ years of Salesforce development experience with a strong focus on Apex.
• Strong hands-on experience implementing and customizing Salesforce Service Cloud.
• Experience developing solutions for Experience Cloud (Customer and/or Partner portals).
• Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, or similar customer communication channels.
• Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions.
• Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification, and asynchronous processing.
• Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations.
• Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling.
• Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access.
• Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows.
• Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones, and related objects.
• Experience developing Lightning Web Components (LWC).
• Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.
• Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA, and Architects.
• Professional working proficiency in English.
• Salesforce certifications such as: Platform Developer I or II, Service Cloud Consultant, Experience Cloud Consultant.

Nice to have

• Experience implementing and customizing Salesforce Knowledge.
• Experience with Data Cloud and customer service use cases.
• Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents, or other generative AI capabilities within Salesforce.
• Salesforce certifications such as: AI Associate, Agentforce Specialist, Administrator or Advanced Administrator.

Benefits

• A salary adequate to your experience and skills.
• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
• True flexibility and work-life balance.
• Remote or hybrid work model with our hub in Barcelona.
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
• Summer intensive schedule during July and August (work 7 hours, finish earlier).
• 23 paid holidays, with exchangeable local bank holidays.
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
• Free English and Spanish classes.