[Hiring] Production Support Engineer-Associate @LinTech Global

Role Description

The selected candidate will provide hands-on technical support for enterprise applications, including:

• Monitoring production processes
• Troubleshooting application issues
• Investigating system errors
• Assisting with defect resolution and software deployments

This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.

Qualifications

• 1-3 years of experience in application development, application support, or production support
• Foundational knowledge of Java or another object-oriented programming language
• Working knowledge of SQL and relational databases
• Experience troubleshooting application errors and reviewing logs
• Familiarity with Linux environments and basic command-line operations
• Understanding of software development, testing, and deployment processes
• Strong analytical, troubleshooting, and communication skills
• A Public Trust is Required to Start

Requirements

• Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues
• Investigate application errors, failed batch processes, data discrepancies, and production incidents
• Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments
• Support production deployments, application upgrades, defect corrections, and post-release validation
• Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers
• Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight
• Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools
• Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution

Preferred Qualifications

• Experience supporting Java/J2EE enterprise applications
• Familiarity with Oracle databases, PL/SQL, and WebLogic
• Experience with batch processing, scheduled jobs, or electronic data exchanges
• Familiarity with Jira, Confluence, or comparable issue-tracking tools
• Experience with AWS or enterprise Linux environments
• Familiarity with SAP Business Objects
• Experience supporting federal government applications

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience

Company Description

Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include:

• Software Development
• Systems Integration
• Data Management
• Project Management
• Operations & Maintenance
• Cybersecurity
• Training and Audio/Visual (AV) Solutions

Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

• Open Paid Time Off
• 11 Federal Paid Holidays & 5 Paid Sick Days
• Company-paid Life/AD&D
• Company-paid Short Term and Long-Term Disability
• Health Insurance with Company Contribution
• 401k Plan with Company Match
• Employee Recognition Program
• Opportunity for Employee Referral Bonus
• Opportunity for annual Performance Bonus
• Much more!