[Hiring] Principal Software Engineer - Developer Platform @New Relic

Role Description

At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. Our platform delivers deep insights into application performance, enabling businesses to make data-driven decisions with confidence. As an industry innovator, New Relic is committed to harnessing the power of artificial intelligence and machine learning to enhance observability and predictive analytics while ensuring the integrity and security of our solutions.

Our team values creativity, collaboration, and cutting-edge technology, recognizing the vital role AI plays in transforming digital operations. We are transforming the platform from legacy DevSecOps to Agentic AI Developer Platform (powers all of engineering). We aim to revolutionize our internal tooling with AI to enhance developer productivity, enabling our engineers to build and innovate faster while ensuring robust security and seamless integration throughout the development lifecycle.

• Should be hands-on (write production code), strong system design skills, exposed to Gen AI, ability to influence engineers and C-level folks.
• Should be a thought leader, with great written and oral communication skills.
• Ability to work across time zones and lead over 60+ engineers.

Qualifications

• 15+ years of relevant technology experience with 8+ years of architecting platforms and frameworks that operate at a high level of scale.
• 5 years of experience in cloud platform with a focus on Generative AI.
• Proven experience implementing DevSecOps practices in enterprise environments.
• Experience building and maintaining CI/CD pipelines with integrated security controls.
• Extensive experience with at least one major cloud provider (AWS, Azure, or GCP).
• Strong understanding of infrastructure as code (e.g., Terraform, CloudFormation, Pulumi).
• Experience with containerization technologies (Docker, Kubernetes) and their security implications.
• Experience with secrets management solutions (HashiCorp Vault, AWS Secrets Manager, etc.).
• Strong coding skills in Python, Java, or C#, with a solid grasp of AI-focused libraries such as TensorFlow, PyTorch, Hugging Face Transformers, and other frameworks that support generative AI development.
• Knowledge of generative models, including Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and Large Language Models (LLMs) like OpenAI’s GPT series, BERT, and Transformer architectures.
• Familiarity with cloud platforms that offer specific support for deploying and scaling generative models and RAG knowledge base.
• Ability to align AI/ML initiatives with broader business goals and outcomes, understanding how AI can drive value and competitive advantage.
• Proven years’ experience creating AI Proof of Concepts and Minimum Viable Products (MVPs) and supporting multiple business domains.

Requirements

• Experience working across multiple cloud providers and implementing cloud-agnostic security solutions.
• Expertise in Kubernetes security and service mesh technologies (e.g., Istio).
• Familiarity with API security and OAuth/OIDC protocols.
• Strong background in platforms and tools such as OpenAI, Azure Semantic Kernel, AWS Bedrock, and other machine learning technologies, with a focus on Generative AI and open-source AI frameworks.

Benefits

• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan and match.
• 11 paid holidays.
• Volunteer time off.
• Paid time-off.
• Other competitive benefits designed to improve the lives of our employees.