[Hiring] Manager of Software & Product Engineering @Thryv

Role Description

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role leads a team of specialists responsible for managing integration efforts within the Thryv platform. Leveraging industry best practices, the Manager of Software & Product Engineering plans, designs, oversees, and optimizes integration processes, while also managing failure resolution and support requests. Additionally, this role holds ownership of subscriptions and billing management systems, ensuring accurate provisioning, entitlement tracking, lifecycle management, and payment processing of customer subscriptions.

Responsibilities

• Provides leadership, innovation, and direction to guide and support the team in developing integration processes.
• Monitors and manages the various integration partners in support of Thryv.
• Manages failure resolution and supports request turnaround times within a ticketing system environment.
• Assists in the determination of project milestones and delivery timelines.
• Designs business processes around integration development such as organizing and documentation of work completed.
• Identifies tools and methodologies to streamline development.
• Evaluates issues, provides resolution, and notifies senior leadership of any recurring issues.
• Organizes, manages, and reports on delivery for projects.
• Leads the configuration and automation of billing and ordering systems, designing robust workflows and integrations that streamline revenue operations, reduce processing errors, and scale with business growth.
• Establishes and/or approves team’s operating policies and procedures and monitors to ensure efficient and effective workflow.
• Architects and develops new integrations.

Qualifications

• Bachelor’s degree (or international equivalent), or equivalent experience, required.
• 6+ years of related experience, required.
• Experience in people management, software development and/or programming, and using tray.io or compatible integration tools, required.
• Experience with Git/GitHub, JIRA, Confluence, and CircleCI, required.
• Experience developing in Agile, SCRUM, or similar iterative methodologies, required.
• Experience in fast-growing companies or entrepreneurial environments, required.
• GitHub or Stack Overflow profile showing contributions to open-source or personal projects, required.
• 8+ years of related experience, preferred.
• Comprehensive industry knowledge and proven experience using integration tools such as Tibco, MuleSoft, Tray.io, Postman, etc.
• Technical acumen with the ability to abstract from a detailed business requirement the necessary technical specifications.
• Expert interpersonal, communication, and leadership skills, with the ability to mentor and develop others.
• Proven project management skills with the ability to effectively manage multiple priorities with competing deadlines.
• Experience in leveraging and deploying AI-powered systems, including working with large language models (LLM’s), machine learning pipelines, or generative AI tools.
• Proven problem-solving skills with the ability to easily prototype and experiment.
• Knowledge of design and implementation of Service Oriented Architecture, API’s, Web Applications, and relational and NoSQL databases.
• Comfortable with various programming languages and technologies, preferably JavaScript, JSON, React JS, Python, XML, Java, CURL and MySQL.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

Benefits

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives.
• 401(k) savings plan with company match and employee stock purchase plan.
• Continuing education benefits with tuition assistance programs.
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Company Description

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy.