[Hiring] Lead Site Reliability Engineer @Coupa Software

Role Description

Joining the team as a Lead Site Reliability Engineer - Active Directory on the Coupa Cloud Operations team will provide you the opportunity to make a huge impact by setting the strategic technical direction for a high-growth company. We are seeking an accomplished, visionary leader to join our team, focusing on the critical area of Identity and Access Management. In this Lead role, you will be responsible for defining the technical roadmap, establishing our center of excellence, and overseeing the design, implementation, and mentorship of our Active Directory strategy.

• Architect and maintain an 'Identity-as-Code' ecosystem, utilizing CI/CD pipelines to automate directory changes, security policy updates, and infrastructure provisioning for our global Active Directory deployment.
• Lead the design, implementation, and management of a global, resilient identity infrastructure for a massive-scale public cloud and on-premise environment.
• Act as the final escalation point for complex and critical Active Directory-related incidents, demonstrating advanced troubleshooting skills and a commitment to root cause analysis and resolution.
• Implement advanced observability and alerting in New Relic and other tools for directory services, focusing on continuous monitoring of directory health, performance, and overall system reliability.
• Define and govern the AD Delegation and Tiered Administration model to ensure strict adherence to the principle of least privilege across the enterprise.
• Spearhead the onboarding and integration of applications and services with modern identity platforms such as Okta for authentication and authorization.
• Mentor teams on security best practices, driving continuous improvement in identity reliability and lifecycle management.
• Own and publish standards/best practice documentation for identity architecture, administration, and security, serving as the domain's authority.

Qualifications

• Deep expertise in Active Directory Domain Services (AD DS), including DNS, DHCP, Certificate Services, and Group Policy Object (GPO) Management.
• Experience with cloud-based directory services such as AWS Directory Service and Azure Active Directory (Azure AD/Entra ID).
• Deep understanding of modern Identity Governance and Administration (IGA) processes, including automated user lifecycle management, RBAC/ABAC methodologies, and compliance reporting.
• Proven experience implementing GitOps workflows for infrastructure configuration, with proficiency in tools such as Terraform, Chef, Ansible, or PowerShell DSC for state management.
• Familiarity with directory log analysis (e.g., via SIEM tools like Azure Sentinel) for troubleshooting and health monitoring.
• 7+ years of progressive experience in IT, Systems Engineering, DevOps, or Identity Engineering, with a minimum of 2+ years in a technical leadership role.
• Proven track record of defining and driving technical roadmaps for identity and access management platforms.
• Competency in PowerShell, Python, or equivalent scripting languages for automation.
• Experience building & running modern identity solutions using public cloud technologies (AWS, Azure, GCP).
• Solid understanding of networking systems and protocols (TCP/IP, DNS, DHCP).
• Strong communicator and cross-team collaborator with a passion for solving complex problems.
• Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent professional experience.

Requirements

• $125,000 - $174,333 a year
• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Benefits

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year.
• Birthday Time-Off: Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): We offer 40 hours of paid VTO annually to support community initiatives and volunteer programs.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support.
• Business Travel Protection: Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during business travel.
• Referral Bonus Program: Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances.
• Highly competitive, location-specific benefits packages tailored to your primary work location.