[Hiring] Lead ServiceNow Software Engineer @Blue Cross and Blue Shield of Louisiana

Role Description

Working without supervision (and with extensive latitude for independent judgment) design, develop, document, test, debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS. This includes implementation of out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications, at the Pro or Enterprise level. It would also include custom applications built on the Now Platform as needed by the business. Accountable for complying with all laws and regulations associated with duties and responsibilities.

Qualifications

• Bachelor's in Computer Science or a related field
• MBA or Masters in Computer Science or Computer Engineering is preferred. Four years of related experience can be used in lieu of a Bachelor’s degree.
• 7 years of software development experience required.
• Minimum of five years of IT experience using general development technologies (i.e., C#, JavaScript, HTML/CSS, REST, Git/GitHub) or comparable computing technology (i.e. .NET, Java, BI, ERP) or comparable cloud platform (Salesforce, Power Platform, WorkDay, SAP, Oracle Cloud, etc) as approved by the hiring manager.
• 4 years of ServiceNow experience. Platform management, Module Implementation, Upgrade Management.
• 2 years of creating Custom Applications on ServiceNow Platform, DevOps, Automation, web technologies such as AJAX, JQUERY, HTML, CSS, JavaScript, AngularJS, React, Node.js, Python, XML, SOAP, REST, JSON, Jelly, etc.
• Demonstrated experience leading the technical design and development of ServiceNow solutions across ITSM, CMDB, ITOM, SPM, CSM, Now Agents and custom applications.
• Preferred Integration Experience: Exposure to Oauth2, API management, SSO, SAML, and other security/integration technologies preferred.

Requirements

• Ability to think strategically, balance long and short-term priorities.
• Requires the knowledge and ability to analyze and solve complex, logical problems.
• Ability to establish and maintain a high level of trust and confidence with clients.
• Must understand and have experience in all aspects of the software development lifecycle (SDLC).
• Ability to adapt to change; must be able to work in Agile fashion (Scrum / SAFe / DevOps).
• Ability to develop and deploy software in DevOps, CI/CD Environment.
• Ability to keep up with fast changing cloud technologies such as ServiceNow, Azure, AWS.
• Ability to multitask and prioritize a heavy workload in a fast-paced, dynamic environment.
• Understanding of business operations and key business drivers (or aptitude to develop understanding quickly).
• Flexibility in working practices as the role requires on-call rotation which might include some evening, weekend and holiday work.
• Develop new ideas to the team and influence the department in a positive direction based on strategic thinking.

Accountabilities and Essential Functions

• Serve as technical expert and consult on future development projects as we expand use of the platform.
• Leverage IntegrationHub to integrate with other cloud providers such as AWS, Azure, Microsoft 365 and WorkDay.
• Participate in full Agile software development life cycle including requirements analysis and design as performed in SAFe and Scrum.
• Write technical specifications based on conceptual design and stated business requirements.
• Support, maintain, and document software functionality.
• Identify and evaluate new technologies and new ServiceNow modules for implementation.
• Analyze code to find causes of errors and revise programs as needed.
• Participate in software design meetings and analyze user needs to determine technical requirements.
• Consult with end users to prototype, refine, test, and debug programs to meet needs.
• Collaborate with Enterprise Architecture and leads from other major IT areas to develop well-aligned solutions.
• Implement, document, support and maintain the ServiceNow Platform and custom applications built on the platform.
• Create custom applications, primarily on the ServiceNow Platform and/or other platforms as needed.
• Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes.
• Collaborate with stakeholders by creating and refining user stories in an Agile development framework.
• Lead in professional video meetings with business stakeholders and teammates.
• Participate in certifying all applications for use after a ServiceNow upgrade completes.
• Perform continuous learning concerning the ever-changing ServiceNow platform.
• Gather information from stakeholders to document functional, system, and data requirements.
• Assess available technologies and create detailed technical specifications or data models for development of new or modifications to existing internal applications or systems.
• Develop and maintain internal systems or applications involving various programming languages.
• Perform testing, analysis, and debugging on applications and systems to identify and fix problems.
• Use development specifications to create detailed test cases.
• Analyze results of testing to ensure technology solution matches the organization's business needs.
• Train or contribute to training of stakeholders and evaluate the effectiveness of implemented technologies.
• Research and remain informed of new technology and development tools.
• Provide support to the testing team on an as-needed basis.
• Provide leadership, advice, and training to less experienced peers.
• Document system problems and resolutions for future reference.
• Provide technical support and troubleshooting assistance on software application related issues.
• Maintain configuration management.