[Hiring] Knack Developer @Care Lync

Role Description

Knack is Care Lync's operating platform and billing source of record. It is where Case Managers, Supervisors, Assistant District Managers, District Managers, Compliance, Training, and executive leadership go to see what work exists, whether it is getting done, and whether the business is performing.

The Knack Developer is the day-to-day point of ownership for that platform. This role:

• Builds and maintains the objects, views, forms, permissions, and automations that teams rely on.
• Works with the COO and program heads to turn operational needs into working functionality.
• Coordinates with Care Lync's internal programming department on custom code, plugins, API integrations, and AI-enabled workflow enhancements.
• Maintains the documentation, testing, and access discipline that keeps a business-critical platform trustworthy as the company grows.

This is a hands-on build and support role. Complex architecture and advanced API work are performed with support from the Head of IT and the programming department.

Qualifications

• 1–3 years of hands-on experience building or supporting applications in Knack or a comparable no-code/low-code platform (Airtable, Zoho Creator, Caspio, Quickbase, Microsoft Power Apps).
• Working understanding of relational data structure - tables, keys, one-to-many and many-to-many relationships.
• Practical experience with workflow automation and application configuration.
• Working knowledge of HIPAA and PHI safeguard requirements as they apply to system access, role-based permissions, and audit logging.
• Strong documentation habits and clear written communication with non-technical stakeholders.
• Comfortable working independently in a remote environment and communicating proactively.
• Associate's or Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field - or equivalent demonstrated experience.

Requirements

• Direct Knack build experience - views, connections, equations, text formulas, roles, and page, record, and display rules.
• Familiarity with automation tooling such as Make, Zapier, or n8n.
• Basic JavaScript and CSS sufficient to read and debug custom code contributed by the programming department.
• Exposure to cloud platforms (GCP or Azure) at a basic level.
• Experience building reporting views or dashboards on operational data.
• Prior experience working remotely on a distributed team.

Core Responsibilities

• Platform Build & Maintenance:
  • Build and maintain Knack objects, fields, connections, views, pages, forms, roles, rules, and automations.
  • Serve as the day-to-day point of ownership for the platform, with a prioritized build backlog.
  • Monitor platform performance, record counts, and plan limits; flag capacity needs to the Head of IT.
  • Retire unused views, fields, and automations on a scheduled basis.
• Workflow Development with the COO & Program Heads:
  • Work closely with the COO and program heads to develop effective workflows.
  • Write short, plain-language requirement summaries and confirm them with the requester.
  • Learn Care Lync's core operational workflows to translate needs into working features.
• Data Integrity & Reporting:
  • Maintain the Knack data model and the documented field dictionary.
  • Maintain and monitor reconciliation between raw data and reporting tables in Knack.
  • Build and maintain role-appropriate reporting views.
  • Ensure every reported metric has a documented definition and calculation.
  • Build validation rules that prevent bad data entry.
  • Validate report accuracy against source data before releasing new dashboards.
• Automations, Integrations & Programming Support:
  • Build, maintain, and troubleshoot automations.
  • Serve as the platform-side counterpart to the internal programming department.
  • Maintain an inventory of every active integration, plugin, and custom script.
  • Own monitoring and first-line triage of integration and automation failures.
  • Support the programming department in implementing AI-enabled efficiencies.
• User Access, Permissions & PHI Safeguards:
  • Maintain the role-based permission structure.
  • Execute user provisioning, role changes, and deprovisioning within one business day.
  • Reconcile the active Knack user list against HR active-employee data monthly.
  • Maintain audit logging sufficient to reconstruct access or changes.
  • Keep PHI out of views, exports, and notifications where it is not required.
• Change Control, Testing & Documentation:
  • Test all changes in a non-production environment.
  • Maintain a written change log capturing what changed and why.
  • Communicate changes to affected users before deployment.
  • Maintain current technical documentation and a runbook for recurring maintenance.
• Support & Troubleshooting:
  • Serve as the point of contact for Knack functionality issues.
  • Triage reported issues by severity and route each to the correct owner.
  • Resolve platform defects directly; escalate code-level defects as needed.
  • Provide same-business-day acknowledgment for issues blocking work.
  • Track recurring issue patterns and address root causes.
• Multi-State Configuration:
  • Build to a shared core with state-specific configuration layers.
  • Capture state-specific requirements from market leadership.
  • Support new-market onboarding with a documented configuration checklist.

Performance Metrics

Success in this role will be measured by:

• Documented inventory of the current Knack build within the first 120 days.
• All platform changes captured in the change log with a documented rollback path.
• Technical documentation reviewed and updated no less than monthly.
• Zero terminated employees retaining active Knack access at monthly reconciliation.
• Automation and integration failures detected by monitoring.
• Same-business-day acknowledgment of issues blocking work.
• Reporting-table variances identified, investigated, and reported within the agreed cycle.
• Committed backlog items delivered on the agreed date.
• Measurable increase in active platform usage across roles.
• Zero findings attributable to platform access, logging, or PHI exposure.

Additional Expectations

• Maintain strict confidentiality of all client records and personal information.
• Complete and maintain all required Care Lync trainings and certifications.
• Surface blockers and slipping timelines early rather than at the deadline.
• Participate in leadership, IT, and market meetings as requested.
• Perform other related duties as assigned and approved by the Head of IT.

Why This Role Matters

Care Lync manages regulated case management services across multiple states, each with its own rules, timelines, and audit exposure. Knack is what makes that manageable as one company - and because it is also the billing source of record, its accuracy carries directly into revenue.

When the platform is well built, a Case Manager knows what is due today, a Supervisor knows who is behind, an ADM catches a compliance gap before the state does, and leadership can forecast staffing and revenue from real data instead of assembled spreadsheets. When it is poorly built, every one of those functions reverts to manual workarounds. This role determines which of those two states Care Lync operates in.