[Hiring] IT MAWM Tech Analyst @National DCP

Role Description

The IT MAWM Tech Analyst is responsible for supporting ongoing enterprise-wide IT-related strategic initiatives, tickets, and requests to ensure they effectively support the organization’s current and future business needs and goals.

• Technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
• Develop and support API integrations (RESTful, JSON/XML) for MAWM and any integration with third-party systems like ERP, TMS
• Create and manage MAWM extensions packs using ProActive
• Provide L2/L3 support, perform root-cause analysis, and resolve complex system issues
• Work collaboratively with IT team, business, and vendors in understanding, documenting, and enhancing business requirements
• Participate in the design, build, validation, implementation, and maintenance of IT application systems and/or infrastructure solutions
• Collaborate with IT, QA, and business for script testing
• Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle and L2/L3 Support
• Develop technical documentation, including detailed specifications, system architecture diagrams, and integration mappings for the config and extensions

Qualifications

• Bachelor’s degree in computer science, Information Technology, Supply Chain, or related field
• Min 2 years of experience in Manhattan Active WMS (MAWM)
• Experience deploying, monitoring, and managing extensions via ProActive
• Expert in Manhattan Configuration Tools, Config Director, and deployment
• Expert in Postman scripting
• Knowledge in system integration with MIF to third-party systems like ERP, TMS
• Knowledge of Supply Chain/Warehouse Management Processes used in warehouses
• Strong analytical and problem-solving skills
• Strong communication and capability to work under pressure

Benefits

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company paid life, AD&D, short and long-term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays
• Employee assistance programs, discount programs, tuition reimbursement program, and more

Company Description

National DCP, LLC (NDCP) is a $3 billion global supply chain management company serving Dunkin’ franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries.

At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we.