[Hiring] IT Developer @Vericast

Role Description

Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow:

• Provide ServiceNow customization and configuration including scripting, workflow administration, workspace configuration, report setup, module configuration, data imports, and third-party software integration.
• Assist in development efforts that include custom portal pages, modules, API and software integrations, customized web pages, User interface policies, and scripts.
• Develop and design creative ServiceNow technical solutions to complex problems and provide detailed specifications for those proposed solutions.
• Develop, test, and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets.
• Collaborate with application teams to design and implement data interfaces with other enterprise application systems.
• Ensure proper operation and configuration of the platform through testing and validation.
• Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment.
• Administration of the application, including installation/upgrading, configuration, operation, and maintenance.
• Design and develop custom scoped applications on the ServiceNow platform to meet business requirements.
• Develop and document operational best practices for the platform.
• Automate the processing of inbound emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows.
• Advance the maturity of the environment by researching and implementing new tools and technologies.
• Function as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform.
• Manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure seamless 24/7 incident response coverage.
• Maintain and improve CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management.
• Ensure platform configurations and customizations comply with organizational security policies and standards.
• Implement role-based access controls and manage user permissions.
• Support audits and compliance reporting related to ServiceNow usage.
• Support ITIL processes within ServiceNow including Incident, Problem, Change, and Request Management.
• Collaborate with process owners to enhance workflows and ensure alignment with business needs.
• Mentor less senior ServiceNow developers and administrators.

Telecommuting is available for this position from anywhere in the U.S.

Qualifications

• Master's degree in Computer and Information Science, Computer Science, Information Technology, or a related field.
• 24 months of experience in the job offered or in a developer-related occupation.

Requirements

• JavaScript
• UI, SQL, HTML, and CSS
• XML and structural programming concepts
• Application Programming Interfaces for integration such as REST API and SOAP API
• Asset and configuration management
• ITIL and ITSM processes
• Oversee and implement integrations with external tools including SAP, SailPoint, Twilio, MS Teams, SharePoint, and custom enterprise applications
• Support Robotics Process Automation integrations
• Enhance UI/UX using Jelly, Angular, or Bootstrap
• Agile development frameworks such as Scrum or Kanban
• Mid Server communication, security, and troubleshooting
• Implement and maintain ServiceNow integrations with REST, SOAP, OAuth, JDBC, JSON, Python, and Perl

Benefits

• Base Salary: $127,733 per Year
• Medical, dental, and vision coverage
• 401K with company match
• Generous PTO allowance
• Life insurance
• Employee assistance and pet insurance
• Supportive work environment with smart and friendly coworkers