[Hiring] Implementation Engineer @Proscia

Role Description

As an Implementation Engineer, you’ll lead the technical delivery of Proscia’s platform to customers across on-premise, SaaS, and cloud environments—handling installation, migration, and advisory services from kickoff to go-live. You’ll work across teams (Professional Services, Sales, Product, Engineering) and directly with customers throughout EMEA. AI tools are a natural part of how you navigate unfamiliar integration landscapes, validate your work, and solve problems that don’t come with a playbook. This role is for a technologist obsessed with positive customer outcomes.

Key Responsibilities

• Own the end-to-end technical delivery of customer deployments—from planning through installation, integration, and validation—using AI to accelerate your work through unfamiliar territory and to catch issues before the customer does.
• Partner with Solution Architects to translate architecture and design into validated technical configurations—prototyping and testing with AI and other tools to ensure accuracy before deployment.
• Drive implementations to customer acceptance—owning quality, managing expectations, and ensuring the delivered solution meets the standard both you and the customer expect.
• Configuring our customer’s technical specifications, integration requirements, and interface preferences during customer implementations.
• Resolve technical issues during installation—you’re resourceful, whether that means deep-diving into logs, reaching for AI to accelerate your analysis, or bridging context between teams.
• Collaborating with product and engineering teams to provide further support and advance feature requests.
• Reviewing customer feedback, compiling and analyzing data, and recommending technical changes as appropriate.
• Help build and maintain internal deployment standards and documentation that work for both humans and AI-augmented workflows.

Qualifications

• Experience with Linux (RHEL, CentOS, or Ubuntu) and Windows operating systems, including running scripts and commands in a shell environment.
• Working knowledge of web-based application architecture and related networking—SSL certificates, DNS, and how they interact in customer environments.
• Working knowledge of AWS and Azure infrastructure (EC2, S3, RDS, and equivalents)—enough to configure and troubleshoot in customer environments.
• Experience with storage solutions such as Azure Blob, AWS S3, NFS, etc.
• Experience with running containerized applications using Docker or Kubernetes.

Requirements

• At least 5+ years of experience in enterprise IT solutions.
• A technical leader who is constantly looking for ways to improve.
• Strong communicator comfortable speaking with our customers.
• Strong business acumen with an ability to identify and articulate key value to customers.
• Comfortable presenting to a range of stakeholders from engineers and architects to IT managers and CIOs.
• Ability to run several projects in parallel and with a passion to work in a scale-up environment.
• You already use AI tools in your technical work—for troubleshooting, navigating unfamiliar systems, validating configurations, or however it fits your practice.
• Experience building with or on top of LLMs, AI agents, or agentic pipelines—or demonstrated hands-on fluency applying AI tools to real technical problems beyond basic code completion.
• Familiarity with prompt engineering, tool use patterns, and evaluation of AI systems—you know when AI output is ready to use and when it needs different guardrails.
• Fluent in English.

Nice-to-Haves

• Experience in healthcare, regulated industries, or mission-critical systems where failure has real consequences.
• Background that spans multiple domains or disciplines—you’ve reinvented yourself before.
• Open-source contributions, side projects, or a portfolio that shows how you think and build.
• Active in technical communities, forums, or meetups—you stay close to where the field is moving.
• Additional European languages beyond English.

Benefits

• Competitive pay.
• Support with savings, schedule, and insurance options that promote long-term health and personal growth.

Location

Dublin (Remote)

Department

Customer Experience

Employment Type

Full-Time

Minimum Experience

Experienced