[Hiring] Functional Lead - Microsoft Dynamics 365 CRM & Field Service @NTT DATA

Role Description

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry’s best practices.

Key Responsibilities

• Lead requirement gathering sessions, workshops, and stakeholder discussions
• Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
• Perform process mapping, gap analysis, and recommend optimized solutions
• Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
• Validate system configurations through hands-on testing, walkthroughs, and solution reviews
• Support Agile delivery processes, including backlog refinement and user story definition
• Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
• Ensure adherence to NTT DATA delivery standards and Microsoft best practices
• Provide regular updates to stakeholders on progress, risks, and dependencies

Qualifications

• 8+ years of experience in IT project delivery / functional consulting
• 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
• 6+ years of Strong expertise in requirements analysis, functional design, and process optimization
• Experience with UAT coordination and defect management
• Familiarity with Agile and Waterfall delivery methodologies
• 6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred Qualifications

• Microsoft Dynamics 365 / Power Platform certifications
• Experience working in large-scale enterprise implementations
• Domain experience in Utilities, Manufacturing, Telecom, or similar industries

Soft Skills

• Strong communication and stakeholder management skills
• Ability to work effectively with cross-functional teams
• Strong organizational and multitasking capabilities
• Proactive, solution-oriented mindset with a focus on delivery excellence