[Hiring] Forward Deployed Software Engineer @Bloomreach

Role Description

Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts.

You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations.

Key Responsibilities

• Account Ownership: Maintain ongoing technical ownership of 2–3 high-value enterprise accounts; this is not a rotational assignment.
• Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems.
• Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs.
• On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints.
• Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform.

Candidate Profile

• The Mix: 50% Programmer · 30% Product Acumen · 20% Soft Skills & Problem Solving.
• Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization.
• Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions.
• Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders.

Requirements

• Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery.
• Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance.
• Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments.
• Mobility: Willingness to travel internationally to engage with customers in their own environments.

Benefits

• Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes.
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Encouragement and support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• People Development Program with personal development workshops.
• Access to a communication coach for work-related challenges.
• $1,500 professional education budget on an annual basis.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's performance bonus.
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• Celebration of work anniversaries - Bloomversaries!