[Hiring] Forward-Deployed Engineer @Docusign

Role Description

As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and stabilize production-ready solutions using the Docusign Intelligent Agreement Management (IAM) platform. You will translate complex operational, clinical, regulatory, and technical challenges into automated workflows that eliminate manual bottlenecks, safeguard compliance, and accelerate revenue realization across enterprise HLS accounts.

This position is an individual contributor role reporting to the Director, Solution Consulting.

Responsibilities

• Lead workflow-first discovery across healthcare providers, payers, life-sciences companies, CROs, and regulated enterprises; connect operational pain to measurable business impact, risk, urgency, and decision criteria.
• Design and deliver focused, customer-specific demonstrations, solution workshops, and working prototypes across eSignature, CLM, IAM, integrations, identity, and regulated-signature capabilities.
• Architect robust solutions that integrate Docusign with core enterprise and clinical platforms, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and custom APIs/webhooks.
• Translate HLS requirements involving HIPAA, BAAS, GxP, FDA 21 CFR Part 11, validation (IQ/OQ/PQ), auditability, identity verification (SMS accountless authentication, AES/QES), security, and controlled access into credible solution designs.
• Engage and align process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement, and executive sponsors from discovery through production deployment and downstream system reconciliation.
• Lead technical discovery, architecture reviews, integration validation, RFP/RFI responses, proposals, workflow diagrams, business-process documentation, and scoped proof-of-concept (POC) activities.
• Distinguish clearly supported capability, configuration, dependency, limitation, defect, and roadmap item; establish owners and customer-facing resolution plans.
• Partner with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting to create a seamless buying, implementation, and expansion experience.
• Create and share reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demo assets, and enablement materials; mentor and raise the technical effectiveness of other SCs across the broader field.

Qualifications

• 12+ years of related experience with a Bachelor's degree or 8 years of related experience with a Master's degree.
• Experience in software engineering, enterprise presales, solution consulting, or technical advisory, including 4+ years in customer-facing enterprise roles.
• Experience designing, building, and presenting complex SaaS solutions to executive, business, technical, and regulated stakeholders.
• Experience building AI-native systems and leveraging generative AI frameworks to extract structured data from complex unstructured contracts.
• Experience with APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations.
• Experience with healthcare or life-sciences domains, including regulated workflows, EHR/EMR integration, identity and access management, and audit requirements.
• Experience quantifying business impact and leading customers toward a defined proof step, success criterion, owner, and date.

Requirements

• Experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows.
• Experience integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems.
• Experience supporting strategic enterprise sales cycles, executive POVs, complex commercial scoping, and multi-phase transformation programs.
• Experience mentoring SCs and creating scalable methodologies adopted across teams.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.