[Hiring] Forward Deployed Engineer @UJET

Role Description

UJET is looking for a Forward Deployed Engineer to join our growing Forward Deployed Engineering (FDE) team. The Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development.

This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer's business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions.

You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution.

The ideal candidate may not be a full-time software engineer, but should be comfortable:

• Opening code and understanding what it does
• Modifying a script
• Calling an API
• Analyzing logs
• Troubleshooting an integration
• Testing a virtual agent
• Helping build and validate an AI-powered customer experience

Qualifications

• 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development
• Demonstrated experience working with complex enterprise software deployments, implementations, or integrations
• Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code
• Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations
• Experience testing and troubleshooting API endpoints and integrated software systems
• Ability to read and interpret application, platform, API, and integration logs
• Strong troubleshooting and root-cause analysis skills
• Ability to review implementation code and identify common logic, configuration, API, or integration issues
• Experience translating customer requirements into technical implementation activities
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders
• Strong organizational skills and attention to detail
• Ability to manage multiple technical priorities and customer engagements simultaneously
• Demonstrated ownership of technical problems through resolution
• Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious
• Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations

Requirements

• Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems
• Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads
• Read, interpret, and troubleshoot JSON and other structured data exchanged between systems
• Test API endpoints and validate end-to-end integration behavior
• Troubleshoot failures across customer systems, UJET services, and partner technologies
• Work directly with customer developers and internal technical teams to identify and resolve implementation issues
• Document integration requirements, data mappings, endpoint behavior, dependencies, assumptions, and known limitations
• Identify opportunities to create reusable integration patterns and implementation approaches for future customer programs

Benefits

• Medical, dental, vision, 401(k) plan, wellness benefits, and more

Compensation

Annual Canadian Hiring Range: $85,000 – $140,000 CAD. A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Company Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.