[Hiring] Forward Deployed Engineer @Cencora

Role Description

We are seeking a Forward Deployed Engineer (FDE) to embed directly with business units and stakeholder teams, turning real-world problems into working, production grade Generative and Agentic AI solutions in days and weeks, not months. This is a hands-on, high ownership role that blends software engineering, solution architecture, and consulting.

• Embed directly with business units and stakeholder teams to understand their workflows, data, and pain points firsthand, not from a spec document.
• Scope and ship working Generative AI / Agentic AI solutions (POCs, MVPs, and production features) directly inside the business's real systems and data, in days to weeks cycles.
• Build RAG pipelines, apply prompt engineering, and stand-up evaluation frameworks ("evals") that prove a solution is accurate enough to trust before going live.
• Design and build API first integrations that connect AI capabilities into existing enterprise systems and workflows.
• Translate ambiguous business needs into technical specs and translate technical tradeoffs back into language executives and business stakeholders can act on.
• Lead stakeholder workshops, present progress transparently, and proactively flag risks before they become blockers.
• Stay engaged through stabilization and adoption and fixing issues as they surface in the real world, not just at handoff.
• Feed improvements, reusable components, and lessons learned back into the shared AI platform and toolkit so every future engagement benefits.
• Apply MLOps/LLMOps practices (CI/CD, monitoring, model/agent lifecycle management) to keep deployed solutions reliable in production.

Qualifications

• Bachelor's or Master's degree in Computer Science, AI, Data Science, or a related field.
• 8+ years of overall software engineering / IT experience.
• 3+ years of hands-on experience building Generative AI / Agentic AI systems.
• Strong expertise in Python and modern AI development frameworks.
• Practical experience with LLMs (OpenAI, Claude, Gemini, Llama, or open weight models) and multiagent orchestration frameworks (LangGraph, AutoGen, or Semantic Kernel).
• Deep understanding of RAG architectures, vector databases, and embedding models.
• Experience with at least one major cloud platform (Azure, AWS, or GCP), including native AI services.
• Proven experience with MLOps/LLMOps: CI/CD, containerization, observability, and evaluation frameworks.
• Comfortable embedding directly with business or customer teams, including onsite engagement as needed.
• Excellent communication skills — able to run stakeholder workshops and present to both executives and engineers in the same day.
• Demonstrated ability to own a solution end-to-end in ambiguous, fast-moving environments, from scoping through production.

Preferred Qualifications

• Prior forward deployed, consulting, or solutions architecture experience.
• Familiarity with Model Context Protocol (MCP) and emerging AI agent ecosystems.
• Experience building evals with tools like Ragas, Lang Smith, or custom harnesses.
• Business or domain fluency in a regulated industry (healthcare, finance, or government) where data sensitivity and compliance shape the solution.
• Track record of building reusable frameworks or components that scale across multiple engagements.

HEALTHCARE DOMAIN PREFERENCE

We strongly prefer candidates who bring healthcare industry knowledge alongside AI expertise. Forward Deployed Engineers on our team embed directly with healthcare distribution and specialty pharmacy business units — experience with healthcare distribution, specialty pharma data, or healthcare EMR/EHR systems (HL7, FHIR, claims, ND level data) is a significant advantage in building trust and shipping solutions that fit really clinical and operational workflows.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.