[Hiring] Forward Deployed Engineer @GitLab

Role Description

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments.

• Guide deep technical discovery, design practical adoption paths, and build reusable solutions.
• Help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.
• Create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions.
• Reduce time to value for strategic customers while improving GitLab's scalability across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform.
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls.

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness and identify high-value adoption opportunities.
• Lead architecture and delivery design for complex enterprise environments.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact and technical feasibility.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators.
• Architect self-managed and enterprise deployments, including runners, access controls, and observability.
• Turn recurring field patterns into reusable assets such as runbooks, templates, and reference architectures.
• Contribute code, technical designs, or architecture changes when strategically necessary.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

Qualifications

• Experience in software engineering, platform architecture, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, or Helm.
• Working knowledge of large language models and AI systems in production environments.
• A track record of creating reusable technical assets.
• Strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across various teams.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Home Office Support