[Hiring] Forward Deployed Consultant @Salesforce

Role Description

The Forward Deployed (Value Acceleration) Consultant — Life Sciences AI sits at the intersection of customer engagement and AI-native platform delivery. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce and Life Sciences Cloud (LSC) platform capabilities — while owning the roadmap and feature lifecycle for scalable, reusable accelerators that drive measurable value for Life Sciences customers.

You will partner closely with Life Sciences customer-facing teams, engineering, GDC delivery resources, and design to transform manual, fragmented workflows in Pharma, Biotech, and MedTech into automated, AI-native solutions. You are customer-obsessed, execution-focused, and driven by the challenge of building solutions at the speed and quality that regulated industries demand.

Responsibilities

• Roadmap and Solution Ownership
  • Own the roadmap for Life Sciences process blueprints and AI-native accelerators, balancing strategic direction with near-term execution needs across the LSC portfolio.
  • Own the feature lifecycle for LS-specific blueprint components from discovery through launch and iteration.
  • Identify operational inefficiencies, manual processes, and automation opportunities across Life Sciences customer workflows — including HCP/HCO engagement, field force, clinical operations, and revenue cycle.
• Blueprint Design and Execution
  • Partner with Life Sciences customer-facing leaders to map and analyze customer requirements for new AI-native solutions.
  • Build solution blueprints and workflow automations using current Agentforce and LSC platform capabilities.
  • Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions appropriate for regulated Life Sciences environments.
  • Validate, test, and iterate blueprints for accuracy, consistency, and performance against LS customer acceptance criteria.
• Technical Specification and Delivery
  • Translate high-level strategic goals and Life Sciences customer requirements into clear PRDs, user stories, and technical acceptance criteria.
  • Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies.
  • Document solution architecture, demonstrations, and implementation guidelines — including Steel Thread validation in support of go-live readiness across Hub accounts.
• Customer and Market Research
  • Conduct user interviews and quantitative analysis to understand Life Sciences customer pain points and identify accelerator opportunities.
  • Act as the voice of the LS customer within the Agentforce development process, feeding structured insights to Product Engineering and the Hub's product feedback loop.
• Cross-Functional Collaboration
  • Partner with Engineering and Design to ensure technical feasibility and intuitive user experiences for Life Sciences personas.
  • Provide structured feedback to Product Managers on feature gaps needed to support LS-specific scalability and compliance requirements.
  • Support rollout and enablement of blueprint solutions across Hub teams, GDC delivery resources, and SI partners (Deloitte, Slalom, and others).
  • Collaborate across the Ecosystems pillar on partner readiness and SI blueprint adoption.

Qualifications

• 3 to 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
• Experience building or deploying external-facing products in enterprise B2B SaaS environments.
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies, with demonstrated application in Life Sciences or a regulated industry.
• Proven experience translating business requirements into structured automated workflows or solutions.
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical Life Sciences stakeholders.
• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success.
• Rigor and consistency in managing product backlogs and executing delivery.

Preferred Qualifications

• Experience in Life Sciences commercial operations, HCP/HCO engagement, field force automation, or clinical operations technology.
• Experience with Salesforce Life Sciences Cloud (LSC), Agentforce, or comparable CRM/AI platforms in regulated industries.
• Experience with prompt design or agent-based automation solutions.
• Familiarity with the Salesforce platform ecosystem (APIs, platform services, Data Cloud).
• Understanding of Life Sciences regulatory and compliance requirements (e.g., GxP, HIPAA, GDPR) as they relate to CRM and workflow automation.
• Experience with network effects and cold start strategies for enterprise B2B solutions.
• Lean, Six Sigma, or related process improvement certification.
• Pharma, Biotech, or MedTech industry background strongly preferred.

Success Metrics

• Efficiency improvements and measurable reduction in manual work for Life Sciences customers.
• Blueprint adoption, usage outcomes, and business value delivered (e.g., cost savings, field force productivity, HCP engagement improvement).
• Quality and clarity of roadmap feedback influencing LSC and Agentforce platform improvements.
• Time-to-value and scalability of LS-specific solution deployments.
• Customer satisfaction and depth of engagement with deployed solutions across the LSC portfolio.

Benefits

• Time off programs.
• Medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.