[Hiring] Design Specialist II @LifeWorks

Role Description

Join TELUS Health's Implementation Team and own the technical backbone of critical health and welfare benefits platforms serving thousands of employees across the US. You'll be the first responder when production issues arise, the problem-solver who keeps major client systems operational during critical periods like annual enrollments, and the engineer who configures complex benefits configurations to meet diverse client needs. This is not a client-facing support role—you're the technical specialist behind the scenes ensuring implementations run flawlessly.

Key Responsibilities

• Defect Resolution & Production Support: Identify, debug, and resolve critical system issues in our proprietary benefits platform. Review logs, interpret system behavior, and deliver timely solutions that keep client operations running.
• Configuration & Implementation: Configure our platform to meet client requirements for new plan offerings, annual enrollment changes, and system enhancements. Produce clear configuration designs and realistic project estimates.
• Quality & Standards: Set high standards for your work, ensure deliverables are accurate and complete, and maintain effective work habits including quality, punctuality, and responsiveness.
• Technical Analysis: Analyze client business requirements, evaluate technical feasibility, and document solutions clearly so others can understand your decisions and approach.
• Team Collaboration: Work effectively as a member of the Implementation Team, supporting multiple clients, and promoting a collaborative work environment.

Qualifications

• 5+ years of IT or system configuration/implementation experience — Hands-on experience implementing and configuring enterprise systems.
• Ability to write queries, interpret data, debug processing issues, and understand SQL Server concepts. Experience in SQL is mandatory; bonus if you have working knowledge in MS SQL Server Management Studio.
• Understanding of object-oriented programming concepts and ability to read/interpret technical code (Java, C#, Python, etc.).
• Experience with configuration tools or designing solutions in object-oriented environments.
• Ability to explain complex technical issues clearly, troubleshoot systematically, and collaborate effectively with technical and non-technical stakeholders. Reliable, adaptable, and takes initiative.

Nice-to-Have

• H&W Benefits or Payroll industry experience.
• ASP.NET or web application development background.

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.