[Hiring] Deployed Customer Engineer @Couchbase, Inc.

Role Description

As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications. You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations.

Unlike traditional engineers or solutions architects, the DCE operates at the intersection of:

• Software Engineering
• Systems Architecture
• Customer Success
• Product Feedback

The DCE is responsible for accelerating customer outcomes by:

• Building real-world implementations and pilot solutions
• Solving complex technical challenges
• Translating customer needs into scalable solutions
• Acting as a bridge between customers and internal product/engineering teams

Key Responsibilities

• Technical Implementation & Development
  • Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems.
  • Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability.
  • Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications.
• Customer Integration & Success
  • Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed.
  • Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles.
  • Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value.
• Cross-Functional Collaboration
  • Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage.
  • Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts.

Qualifications

• Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#).
• Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL).
• Ability to explain complex technical trade-offs to both developers and executive stakeholders.
• Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security).

Requirements

• 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting.
• Proven track record of deploying large-scale distributed databases or data intensive applications.
• A drive to "Attack Hard Problems" and the empathy to "Be A Great Human" while working inside a customer’s environment.

Success Metrics (12–18 Months)

• Reduction in the average time from initial kickoff to production "Go-Live."
• High performance-to-cost ratios for customer clusters and 0% churn due to technical blockers.
• Contribution of reusable code samples, connectors, utilities, or documentation to the Couchbase ecosystem.
• Identification and technical validation of at least 2 new use cases within assigned strategic accounts.

Benefits

• Generous Time Off Program - Flexibility to care for you and your family.
• Wellness Benefits - A variety of world-class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs.
• Financial Planning - Retirement program and Business Travel Insurance.
• Career Growth - Be valued, Create value approach.
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!