[Hiring] Cloud Engineer III @QTS Data Centers

Role Description

The Cloud Engineer is primarily responsible for deploying, configuring, troubleshooting, and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Deploy and support VMware ESXi and similar technologies on various hardware platforms
• Deploy, monitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
• Consistently demonstrate initiative and commitment to optimizing systems and processes
• Conduct project scoping with stakeholder groups for moderately complex projects
• Plan and execute scheduled system maintenance activities including hardware and software upgrades; software and application patching
• Plan and execute capacity monitoring and management
• Plan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to prevent/reduce severity of outages
• Proactively analyze system performance and identify improvement opportunities
• Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
• Write/update or review Change Requests, MOPs, and similar documentation
• Manage escalated assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Deliver customer-focused support through phone calls and ticket-based communications
• Work with the 24x7x365 Operations Service Center and be flexible in availability as needed

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• Seven or more years of progressive IT engineering experience
• Advanced experience deploying, upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
• Advanced experience configuring network virtualization technologies (NSX)
• Advanced experience configuring High Availability and clustering
• Advanced knowledge of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
• Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• Advanced experience hardening Operating Systems in accordance with compliance standards and policy
• Advanced understanding of BGP peering, HSRP and IP subnetting
• Experience with Active Directory and Exchange administration on an enterprise level
• Experience with IT monitoring systems
• US Citizenship for this position is required by law due to federal customer contracts

Requirements

• Six or more years of Systems Administration/Engineering experience, with a focus on virtualization and hyperconverged technologies
• VMware Certified Professional - Data Center Virtualization (VCP-DCV) certified
• One or more systems-focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
• One or more additional technology professional certifications (CompTia A+, Network+, etc.)
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program
• Bonus eligibility
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Crisis Fund
• Tuition Reimbursement Program