BMC Remedy/Helix Developer @General Dynamics Information Technology
Software Development
Salary usd 128,039 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] BMC Remedy/Helix Developer @General Dynamics Information Technology

2wks ago - General Dynamics Information Technology is hiring a remote BMC Remedy/Helix Developer. πŸ’Έ Salary: usd 128,039 - 173,229 per year πŸ“Location: USA

Role Description

Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

Position is currently pending funding.

As a BMC Remedy/Helix Developer, the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team:

  • Provide accurate technical guidance on application and integration capability.
  • Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
  • Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio, and build data import files for Foundation and Transactional Data.
  • Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems.
  • Develop Digital Workplace Service Offerings.
  • Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and Jira stories to accommodate changes.
  • Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
  • Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
  • Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
  • Maintain system integrity by utilizing defined configuration control practices and change management processes.
  • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
  • Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
  • Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
  • Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

Qualifications

  • 5+ years of software development experience.
  • BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
  • Experience with SAAS solutions or AWS Cloud environments.
  • Experience with BMC Remedy version 23.x or higher.
  • Experience with ITIL methodologies, ITIL Foundation a plus.
  • Experience with Helix/Remedy application process flows.
  • Expert familiarity in one or more 23.x+ Helix applications including:
    • Incident Management
    • Remedy Knowledge Management
    • Change Management
    • Task Management
    • Release Management
    • Service Level Management
    • Service Request Management
    • Work Order Management
    • Smart Reporting
    • Helix Dashboards
    • Smart IT
    • Digital WorkPlace Portal (DWP)
    • Configuration Management Database (CMDB)
    • Asset Management
  • Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
  • Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager.
  • Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
  • Excellent ability to communicate and convey ideas in verbal and written form.
  • Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
  • Advanced ability to analyze data with Microsoft Excel or comparable tools.
  • Ability to create and describe process flows in Microsoft Visio or comparable tool.
  • Experience managing documents in Microsoft SharePoint.
  • Working knowledge of relational databases.
  • Understanding of networking concepts and OSI rules.
  • Ability to utilize logging to troubleshoot issues.
  • Experience providing demonstrations to customers.
  • Experience gathering requirements from customers.
  • Experience documenting requirements.
  • Experience working with multiple projects and team members.
  • Demonstrated ability to work productively in a remote location.

Requirements

  • Active Secret clearance preferred.
  • CompTIA Security+ CE certification (may obtain within 3 months from start date).
  • BS degree; additional years of experience may be considered in lieu of degree.

Benefits

  • Comprehensive benefits and wellness packages.
  • 401K with company match.
  • Competitive pay and paid time off.
  • Full-flex work week to own your priorities at work and at home.
  • Award-winning culture of innovation and a military-friendly workplace.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
BMC Remedy/Helix Developer @General Dynamics Information Technology
Software Development
Salary usd 128,039 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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