[Hiring] Automation Builder @TeamDynamix

Role Description

TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges.

• Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools.
• Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management.
• Translate product specifications and customer requirements into practical, working automation solutions.
• Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases.
• Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps.
• Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams.
• Contribute to knowledge base content and best practice documentation.
• Support implementation and customer success teams with template-related questions and guidance.
• Perform thorough testing and quality assurance before template releases.
• Maintain and enhance existing templates based on platform updates and evolving best practices.
• Troubleshoot and resolve issues reported by customers or internal stakeholders.
• Communicate with colleagues, management, and clients in a professional and courteous manner.
• Conform with and abide by all company regulations, policies, and procedures.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 2+ years of experience in IT, IT service management, or a related technical role.
• Hands-on experience with no-code/low-code automation or integration platforms.
• Scripting experience with PowerShell, JavaScript, or similar languages.
• Highly preferred:
  • Experience with TeamDynamix iPaaS and/or Conversational AI products.
  • Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear.
  • Service desk, systems administration, or frontline IT experience.
  • Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.).
  • Exposure to higher education or enterprise IT environments.
  • Preferred certifications: ITIL Foundation, HDI, or related industry certification.

Requirements

• Understanding of REST APIs, data structures, and core programming concepts.
• Baseline understanding of AI capabilities, strengths, and limitations.
• Strong grasp of IT service management concepts and workflows.
• Ability to translate business requirements into technical solutions.
• Excellent documentation and technical writing skills.
• Strong attention to detail and commitment to quality.
• Troubleshooting and problem-solving abilities.
• Clear, structured communication skills.
• Customer empathy and end-user focus.
• Preference for iterative, MVP-style solution development.

Benefits

• Competitive compensation that reflects employees’ skills and contributions.
• Comprehensive health insurance plans.
• Wellness programs that promote physical and mental well-being.
• Traditional and Roth 401(k) savings options with company match.
• Remote-first with flexible working hours.
• Prioritized work-life balance, with 15 observed days off in addition to PTO.
• Family-friendly policies including paid parental leave.
• Paid life insurance, short-term, and long-term disability insurance.
• Regular acknowledgement of achievements with recognition programs.
• Counseling services and resources for personal and professional challenges.
• Transparent communication about company goals, strategy, and performance.
• Regular feedback sessions and performance reviews.
• Anti-bias and anti-harassment training programs.
• Trust and autonomy in decision-making within your role.
• Work environment that encourages you to be your authentic self.
• Flat management structure with approachable leaders who want to hear your feedback.
• Backed by two private equity firms that invest in high-growth private companies across North America.