[Hiring] Associate Site Reliability Engineer @FreedomPay

Role Description

FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of our rapidly growing global payment platform. This full-time salaried position is an excellent opportunity for an early-career engineer who is passionate about automation, observability, and the practical application of AI in technology operations.

The ideal candidate is curious, eager to learn, and excited about using AI-powered tools to solve problems more efficiently. You will work alongside experienced Site Reliability Engineers, Infrastructure Engineers, and Software Engineers to monitor system health, investigate incidents, automate operational tasks, and help build the next generation of intelligent operational workflows.

You'll join a team focused on improving platform reliability and reducing operational overhead through automation and AI-driven tooling. This role provides hands-on exposure to modern observability platforms, cloud technologies, incident response processes, and AI-assisted engineering practices.

We're looking for someone who:

• Enjoys solving technical problems and learning new technologies.
• Seeks opportunities to automate repetitive work.
• Has experience using AI tools to improve productivity and troubleshooting.
• Is excited about building a career in Site Reliability Engineering, Platform Engineering, or Cloud Operations.

This position participates in an on-call rotation with mentorship and support from senior team members.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 1-3 years of technical experience in software engineering, cloud operations, infrastructure support, DevOps, platform operations, or a related discipline.
• Strong desire to learn new technologies and continuously develop technical skills.
• Demonstrated interest in AI, automation, scripting, or cloud technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Requirements

• Familiarity with monitoring or observability platforms such as Dynatrace, Datadog, New Relic, Splunk, or similar tools.
• Experience using AI-powered productivity, coding, or troubleshooting tools.
• Basic scripting experience with Python, PowerShell, or another programming language.
• Foundational SQL knowledge.
• Basic understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, and load balancing.
• Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Understanding of software development lifecycle concepts and modern application architectures.

Preferred Technical Skills and Experience

• Internship, coursework, or hands-on experience related to cloud infrastructure, DevOps, SRE, or platform operations.
• Experience using Git, CI/CD pipelines, or Infrastructure as Code tools.
• Exposure to containers and Kubernetes.
• Experience building small automations, scripts, or AI-powered workflows.
• Familiarity with Azure AI Foundry, Claude, ChatGPT, or similar AI technologies.
• Experience supporting customer-facing or transaction-processing systems.

Benefits

• Medical, prescription, dental and vision coverage.
• Life Insurance.
• Retirement Plans with company match.
• Commission sharing plan.
• Flexible hybrid working environment.
• Great parental and other leave programs.

Company Description

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities.

All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.