[Hiring] Applications Systems Analyst II @Cornell University

Role Description

Applications Systems Analysts in the Office of Financial Aid and Student Employment (FASE) play a pivotal role in the day-to-day utilization, maintenance, and optimization of the university’s financial aid systems and related technologies. FASE Applications Systems Analysts also have an in-depth understanding of core student service lifecycle concepts such as admissions, registration and records, and student accounts and regularly utilize this knowledge to recommend improvements to key business processes.

Reporting to the Assistant Director, Financial Aid Systems, the Applications Systems Analyst II (ASA II) is responsible for effective day-to-day oversight, coordination, maintenance, and analysis of moderately complex business processes. The ASA II’s is a financial aid systems and technologies expert who provides consistent support to FASE colleagues, ensuring core business processes function reliably with precision and consistency.

• Providing support to analyze, test, implement, and maintain financial aid management systems to meet functional business requirements.
• Fulfill testing plans to ensure all systems and related technologies meet specifications and needs, standards and guidelines, and efficiency requirements.
• Collaborate with financial aid staff for production support, training and problem resolution as needed.
• Monitor compliance with established procedures and policies, investigate and resolve problems to ensure optimal systems use and performance of business processes.
• Develop, coordinate, and provide systems training for FASE staff members.
• Oversee and audit data within assigned systems.
• Write/interpret applications and systems documentation to provide support and backup of program functions.
• Provide technical information, analysis, and reporting in support of financial aid operations requirements.
• Actively participate in systems-related projects.
• Assist the FASE Financial Aid Systems team leadership, CIT and SSIT with technical needs for FASE equipment management and inventory.

We seek a dynamic, collaborative professional who enjoys thinking innovatively, enjoys the challenges and rewards of team-oriented, remote-friendly work, and who can function exceptionally well within a large complex, world-class University. Creative thinking, self-motivation, accuracy, organization, and attention to detail are all critical in this position along with the ability to work efficiently toward team goals and challenge the status quo when appropriate.

The ideal candidate will be able to balance independent, self-directed work with focused and productive collaboration, consistently demonstrate excellent judgment, and deliver outcomes aligned with the Office of Financial Aid and Student Employment’s aims/goals, as well as Cornell University’s values.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Qualifications

• Bachelor’s degree with at least two (2) years relevant experience or equivalent combination of education and experience.
• Demonstrated skills in system testing applications to identify performance, data integrity, communication, and functionality problems and ensure the programs are corrected accordingly.
• Strong skills in technology tools.
• Experience providing technical training, direction, and guidance to others.
• Proven ability to communicate, build and maintain effective relationships and collaborate with individuals and administrative offices in support of financial aid and institutional goals and priorities required.
• Demonstrated ability to work independently and productively, think critically and exercise sound professional judgment, work efficiently within established timelines, set personal goals, and maximize personal performance.
• Must be self-motivated, well-organized, and attentive to details.
• Experience in identifying, researching, analyzing and interpreting technical information from a variety of sources to resolve complex problems.
• Must be able to develop logical conclusions and implement practical solutions to highly complex technical and business problems.
• Must be able to learn and apply new technical knowledge and skills.
• Proven ability to maintain confidentiality of sensitive information.
• Experience working directly with people from various socioeconomic backgrounds.

Requirements

• One (1) or more years of experience in a higher education setting with PeopleSoft or other administrative system experience.
• PeopleSoft or other system certification/training.
• Knowledge of Cornell's student/administrative systems and processes.
• Experience with any of the following: Student Finance System, PeopleSoft Financial Aid, Kuali Financial Systems, OBIEE Dashboards, OBIEE Answers, Filemaker, ImageNow, Qualtrics, SharePoint, Drupal.
• Fluency in English and a second language.

Benefits

• This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States.
• Comprehensive health care options.
• Generous retirement contributions.
• Access to wellness programs.
• Employee discounts with local and national retail brands.
• Health and personal leave, three weeks of vacation and 13 holidays.
• Tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.