[Hiring] Application Support Lead @Voya Financial

Role Description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

• Provide maintenance and enhancement support to MIApps suite of applications within Data Management space involving middleware technologies.
• Escalate delivery issues to the Application Support Consultant and Application Manager.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggest improvement plans.
• Ensure system documentation is up to standard and identify data needs, including access, security, quality and maintenance requirements.
• Conduct reviews and ensure Voya standards for infrastructure, security, architecture and design are met.
• Guide supplier to provide practical insight, expert knowledge of technical design alternatives and the implication of each approach, participating in the software development cycle.
• Responsible for designing, building, and managing data integration pipelines within the Azure cloud using Azure Data Factory (ADF).
• Define data sources, create data transformations, orchestrate data flows, monitor pipeline execution, and ensure data quality across various systems.
• Understand business requirements, data modeling, developing complex data pipelines, optimizing performance, troubleshooting issues, and collaborating with other teams to ensure smooth data integration across the organization.
• Design and build data pipelines using ADF's visual interface or code-based approach.
• Create data sets representing source and target data locations.
• Implement data transformation logic using ADF activities like data copy, mapping, and custom code execution.
• Define data quality checks, validation rules within pipelines, monitor data quality metrics and address issues proactively.
• Analyze pipeline performance and identify bottlenecks.
• Set up monitoring mechanisms to track pipeline execution status, errors, and performance metrics.
• 100% telecommuting position. Will consider applicants resident in the continental U.S.

Qualifications

• Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Management Information Systems, or a related quantitative field, and three (3) years of experience as a Software Engineer, Software Developer or a related position; OR no degree and four (4) years of experience as a Software Engineer, Software Developer or a related position.
• Experience must include:
  • Utilizing Middleware technologies including Springboot, Snaplogic, webMethods, Mule ESB, Oracle SOA, Oracle Service Bus, MoveIT, Globalscape MFT, SQL, and MySQL.
  • Utilizing programming language (Springboot and Java) and development tools (IntelliJ J, Snaplogic Designer, and Software AG designer).
  • Working with ServiceNow tool including structure analysis and technical design techniques, database, and file access methods.
• In lieu of a Bachelor’s degree, employer will accept 3 years of college study [3 year Bach.] plus 1 year of experience.

Requirements

• Compensation Pay Disclosure:
  • Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
  • The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed.
  • Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
  • Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
  • $134,368

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.