[Hiring] Application Support Developer @Fidelity Canada

Role Description

The Application Support Developer serves as a member of Fidelity Clearing Canada (FCC) technology team in a technical support and developer role and maintains service quality for FCC applications currently in production. This role will be responsible for all aspects related to the application support of the FCC suite of products and will report to the Manager, Applications and Development Support.

• Responding to technical problems that occur abruptly and require immediate solutions.
• Managing the ticket queues to ensure timely responses to incidents logged by clients.
• Supporting the Application Development teams with defect remediation work.
• Developing, modifying, and maintaining application solutions for internal and external clients.

Qualifications

• College Degree or equivalent work experience.
• 3-5 years’ experience in Development Application Support role.
• Experience building enterprise workflows (Appian platform).
• Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Decisions, Integrations (Web API, Connected Systems), Data Stores, Groups.
• Unix/Linux operating system and Unix scripts knowledge mandatory.
• Experience with Waterfall and Agile Development Methodologies.
• Experience with Ctrl-M, Java Spring Boot, and REST API.
• Hands-on experience with agile methodology and the Atlassian stack (JIRA, Confluence).
• Strong experience (3+ years) developing and maintaining SQL (Oracle), Java, PowerBI, Talend, ETL, Data Warehouse.
• Strong troubleshooting and problem-solving skills.

Requirements

• Ensure that all requests raised by clients and users are handled timely and appropriately.
• Provide technical support to teams within the organization and to external clients when required.
• Update technical documents and procedures to reflect current state.
• Provide support for application deployments.
• Assist with systems integration when needed.
• Collaborate with off‐shore Application Development Support Team.
• Ensure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level.
• Assist in ensuring FCC technology policies and procedures are adhered to.
• Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.
• Deliver quality customer service interactions to create a positive experience.
• Identify risks and notify direct report of any concerns that are within your purview.
• Ability to raise escalations to direct report in a proactive manner.

Benefits

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $111,000 to $129,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

Company Description

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.