[Hiring] Application Engineer @Mecademic

Role Description

We are seeking a highly skilled Application Engineer to be the technical expert for Mecademic's robotic solutions in the ASEAN market . This crucial, hands-on role provides in-depth technical support and demonstrations, ensuring the successful deployment and optimization of our ultra-compact robots for engineers and system integrators across the region.

Your Main Responsibilities

• Technical Support & Application Development:
  • Work directly with engineers, developers, and integrators who are testing, coding, and implementing the robots.
  • Handle objections and propose solutions to overcome technical and operational challenges.
  • Answer technical questions and resolve issues related to product functionality and integration, and conduct product demonstrations.
  • Create and document PoC (proof-of-concepts) projects that help customers evaluate Mecademic robots in their applications.
  • Provide expert advice and guidance regarding our robot technology to help customers optimize their projects.
  • Conduct training sessions to empower customers to use the robots effectively.
  • Develop resources (e.g., FAQs, guides) to assist customers during the integration process.
  • Utilize CRM tools to manage customer relationships.
• Global Representation:
  • Travel within the ASEAN Region to represent Mecademic at trade fairs, partner events, and customer sites.
  • On a case by case basis some travel may be required to India and/or China.
  • Act as a technical ambassador, engaging with engineers, integrators, and clients to promote and support Mecademic’s robotic solutions.

Qualifications

• Bachelor's degree in Electrical, Mechanical, Computer, or Mechatronics Engineering.
• Proven experience in a similar role, ideally in the robotics or automation field.
• Fluency in English is required.
• Proficiency in Malay, Vietnamese, or Mandarin is a significant advantage for daily client communication.

Requirements

• Solid understanding of industrial automation concepts, including robot kinematics, controllers, sensors, and safety systems.
• Proficient in CAD software for mechanical and electrical design (e.g., SolidWorks).
• Experience with robot simulators and PLCs is highly desirable.
• Strong programming ability, ideally in Python, with hands-on experience using APIs and version control systems (e.g., Git) is highly desirable.
• Excellent communicator, capable of translating complex technical information into accessible content.
• Customer-focused mindset with a collaborative spirit for cross-functional work.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Experience organizing logistics for technical events or equipment deployments is a plus.

Job Conditions

• Full-time permanent remote position, to be filled as soon as possible.
• Ability to travel frequently across the ASEAN region to meet clients and partners.
• Compensation based on profile and experience.
• Requires living in the ASEAN region (ideally Malaysia) and having a valid work permit.

Benefits

• Join a team that values innovation, collaboration, and a relentless pursuit of excellence.
• Opportunity to manage some of the region's largest and most important industrial accounts.