[Hiring] Application Engineer @Metrologic Group

Role Description

We are seeking an enthusiastic Application Engineer with a passion for industrial technical environments, to deliver technical support, product demonstrations, and training sessions for our customers and business partners in Central & Eastern European Countries. You will also act as a key link between the field and our internal teams (Product, Marketing, Services, Sales), sharing insights to continuously improve our solutions and customer experience.

Your Key Responsibilities

• Customer Support & Guidance
  • Respond to user requests and provide tailored technical assistance
  • Analyze customer needs and identify issues to deliver effective solutions
  • Communicate clearly and appropriately depending on the audience
  • Document and share knowledge internally to improve support processes
• Training & Demonstrations
  • Prepare and deliver high-quality training sessions and product demos
  • Adapt content to the audience and ensure understanding of software features
  • Evaluate trainee progress using appropriate validation tools
  • Collaborate with internal experts to stay up to date with product capabilities
• Continuous Improvement & Reporting
  • Share customer feedback and field insights with HQ teams
  • Identify and report product issues to ensure proper resolution
  • Contribute to the evolution of our support services and product offering

Qualifications

• Bachelor’s or Master's degree in mechanical engineering (or equivalent)
• Minimum 3 to 5 years of experience with 3D metrology software (Metrolog X4, PolyWorks, PC‑DMIS, Calypso, or similar)
• Strong customer service mindset is required
• Fluency in English is essential
• Knowledge of Czech, Slovak or Polish is a plus

Requirements

• Advanced knowledge of metrology and experience with technical software tools (CMM environments, 3D inspection tools, CAD file handling…)
• Ability to diagnose complex customer situations and provide appropriate solutions
• Strong communication skills, both remote and in-person
• Proficiency with IT tools and ticketing platforms (e.g., Jira, CRM systems)

Soft Skills

• Strong customer orientation, active listening, and ability to tailor your message
• Collaborative spirit, knowledge sharing, and a mentoring attitude toward colleagues
• Ability to professionally represent the company in external interactions
• Willingness to learn from others and share your own expertise
• Ability to explain technical concepts clearly and demonstrate strong pedagogical skills
• Analytical mindset, technical curiosity, and professional rigor
• Autonomy and organizational skills in a dynamic environment
• Ability and willingness to travel within the region (30–50%)

Benefits

• A 4 to 6-week onboarding program in France, designed to discover our products, tools, and build strong connections with the HQ support teams
• A dynamic and growing organization where your contribution will directly impact customer satisfaction
• A stimulating industrial environment, working with international teams and partners
• An inclusive and excellence-driven workplace, where initiative, collaboration and continuous improvement are encouraged
• A fully remote position with all required equipment and continuous support to operate efficiently in the field