[Hiring] API Integration Specialist @Veralto Global

Role Description

Reporting to the Customer Success, Technical Services Manager, the API/SSO/Email Support Specialist is responsible for providing technical integration support to TraceGains customers, including API configuration, SSO authentication, and email workflow setup. This role sits within the Customer Success Technical Implementation Services Team and works directly with customers, external development teams, and internal R&D to support implementations, troubleshoot issues, and ensure successful integrations. This position will be Remote.

In this role, a typical day will look like:

• Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours
• Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders
• Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations
• Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange
• Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols
• Assist with standard configuration setup for new customers by following established implementation processes and documentation

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience
• 1–3 years of experience in API integrations, technical support, or a related technical role
• Working knowledge of REST and/or SOAP APIs, including authentication methods (API keys, OAuth)
• Experience using API tools (e.g., Postman) or scripting to construct and test API calls
• Understanding of SSO concepts and identity provider configurations
• Bilingual fluency in Spanish is preferred

Requirements

• Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours
• Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders
• Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations
• Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange
• Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols
• Assist with standard configuration setup for new customers by following established implementation processes and documentation

Benefits

• Comprehensive package of benefits including paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Bonus Pay eligibility