[Hiring] API Engineering - Business Systems Analyst II @Golden 1 Talent Acquisition Team

Role Description

The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. A solid understanding of the Credit Union’s enterprise-wide software solutions is required.

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions.
• Drives efficient and effective joint business/IT requirements and solution discussions.
• Provides high-quality analytical system solutions for key stakeholders.
• Identifies software functional gaps and opportunities for improvement.
• Collaborates with product owners to create product backlog using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Participates with the implementation of projects as technical subject matter expert.
• Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews.
• Supports Agile practices and encourages the improvement of service.
• Designs, creates, and documents process flows, technical requirements, specifications, diagrams, scenarios, mockups, and/or models for the development team.
• Provides Tier 2 application support to uphold day-to-day business line operations.
• Troubleshoots issues, assists in triage, and assesses risk.
• Manages administrative functions such as customizations of forms, fields, reports, and reporting support.
• Effectively resolves business line application requests or reported issues.
• Keeps application users informed on progress and resolution for all application issues.
• Collaborates with third-party service providers or other internal technical teams.
• Establishes and maintains strong working relationships with business line and other internal technical teams.
• Participates in on-call support for critical response to after-hour application impairments or major outages.

Qualifications

• Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience.
• Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience.
• Equivalent work experience may be considered in lieu of a 2-year degree.
• Agile certifications preferred.
• Four years or more experience in financial or health services, including technical business analysis, product development, and process improvement.
• Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired.

Requirements

• Knowledge of commonly used financial industry concepts, practices, and guidelines.
• Knowledge of existing Credit Union products, services, and overall operational guidelines.
• Excellent oral communication, presentation, and technical writing skills.
• Strong research, technical analysis, planning, and organizational skills.
• Ability to use logical reasoning when interpreting facts.
• Experience with medium to large enterprise software systems.
• Ability to analyze and document complex technical business processes.
• Ability to make observations, examinations, evaluations, and recommendations.
• Ability to execute projects and direct team members to implement system upgrades and enhancements.
• Strong PC skills.

Benefits

• Carry and respond to a cell phone 7 days a week.
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range; a device to enhance hearing will be provided if needed.
• Ability to lift 20 lbs. as may be required.
• Occasional movements throughout the department daily to interact with staff.
• Occasional travel may be required locally, statewide, and throughout the United States.
• Occasionally required to change work hours or work long hours including weekends.