[Hiring] Analyst, Product and Technical Service @RTX

Role Description

Responsible for the design, development, documentation, analysis, creation, testing or modification of computer systems or programs for the P&W Engine Health Management Services (EHM). Provide direct support to the P&W Proprietary software web-based ADEM (Advanced Diagnostics and Engine Monitoring) and background ADEM software applications.

• Work in the P&W Engine Services Commercial Aftermarket organization as part of the Engine Diagnostics Engine Health Management and Data Services team.
• Support the Commercial Engines Aftermarket Team providing P&W EHM Services for all GTF and legacy P&W engines under service contracts.
• Support new software development for the Commercial Engine Aftermarket ADEM Operations and P&W Customers.
• Assist with Customer Setup, Customer Support, and EMP Billing for ADEM Products in the Commercial Engine Fleet Management Programs.
• Provide customer assistance and troubleshoot fleet management configurations, software automations, mailbox management, and other areas to meet P&W EHM requirements.
• Coordinate with Server Developers and Database Managers for troubleshooting.
• Generate reports for P&W Management to understand engine performance globally.
• Responsible for Large Scale Data Processing, manually or automatically.
• Communicate with contractor teams to ensure compliance in database quality standards.
• Maintain airline configurations in the ADEM System based on incomplete information from PW Field Representatives and Airlines.
• Understand the data PW Engine Health Data Analytics framework to ensure data accuracy post-implementation.
• Support the development and implementation of standard work associated with the services.
• Travel up to 10%.
• English (read, write, speak) is required for communication with customers, co-workers, or supervisors who only speak English.

Qualifications

• Bachelor’s degree in Computer Science, Technology, or Software Engineering.

Requirements

• Ability to analyze data to draw conclusions and make appropriate recommendations.
• Experience with Microsoft Office applications.
• Communication skills and ability to present information to the team.
• Interpersonal skills to work professionally with individuals and in teams.
• Coding skills in basic programming knowledge (Perl or Python, SQL).

Benefits

• Employee Scholar Program.

Company Description

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations, and investments in research and development, we offer capabilities and opportunities no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.